JetBlue

Sales Crew International CTO

JetBlue

full-time

Posted on:

Location Type: Office

Location: Santo Domingo • 🇩🇴 Dominican Republic

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Job Level

Junior

About the role

  • Assist customers in booking reservations on JetBlue Airways while providing excellent service
  • Answer any questions regarding general information about airline travel on JetBlue Airways, like destinations, schedules and fares
  • Comply with Cash Management Policy
  • Promote and offer ancillary products to customers
  • Verify customers’ personal identification
  • Resolve general customer service concerns through effective customer service techniques
  • Manage computer terminals, email inboxes, and research answers online
  • Prepare daily bank deposits for all cash generated by JetBlue at the City Ticket Offices
  • Work independently and in a team environment
  • Assist travel agencies as necessary
  • Offer ancillary products to customers such as Even More Speed, etc.
  • Support major consumer events in Dominican Republic to promote the JetBlue brand
  • Other duties as assigned

Requirements

  • High School Diploma or General Education Development (GED) Diploma
  • At least eighteen (18) years old
  • Complete fluency in written and spoken English and Spanish
  • One (1) year of customer service experience
  • Experience working with various forms of payment (cash, credit cards, travelers checks, etc.)
  • Able to work flexible shifts, travel and/or work variable hours including holidays and weekends
  • Strong customer service skills
  • Knowledge of Microsoft Word, Excel and Outlook
  • Ability to stand for extended periods of time
  • Highly motivated self-starter with the ability to multi-task
  • Available for overnight travel (10%)
  • Valid Visa to travel to the United States of America
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship.
Benefits
  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer service experiencecash handlingreservation systemsancillary product knowledgeMicrosoft WordMicrosoft ExcelMicrosoft Outlookbilingual (English and Spanish)background check compliancedrug test compliance
Soft skills
excellent serviceeffective customer service techniquesstrong customer service skillshighly motivatedself-startermulti-taskingindependent workteamworkflexibilityproblem-solving
Certifications
High School DiplomaGeneral Education Development (GED)valid Visa for travel to the USA