Supervisor, Airport Operations
JetBlue
full-time
Posted on:
Location Type: Office
Location: Kenner • Louisiana • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead, develop and maintain strategic relationships with JetBlue crewmembers, internal departments, and customers
- Collaborate and partner closely with Manager(s) in operational strategy execution
- Directly oversee and support crewmembers for JetBlue’s Airport operations
- Responsible for monitoring and executing safety and security programs
- Provide exceptional service by leading and overseeing hospitality delivery
- Resolve and handle escalated issues with customers and/or crewmembers
- Support, coach, and train Airports crewmembers through performance management
- Identify operational challenges and implement improvements to ensure on-time performance
Requirements
- High School Diploma or General Education Development (GED) Diploma
- Three (3) years of customer service, sales, or airline experience, OR one (1) year of JetBlue Customer Experience (CEX) team experience
- Able to stand continuously up to four (4) hours at a time
- Proficient in written and verbal English
- Ability to handle confidential information with professionalism and diplomacy
- Must pass a ten (10) year background check and pre-employment drug test
- Must be legally eligible to work in the country in which the position is located
Benefits
- Exceptional service to both internal and external customers
- Timely coaching and mentoring
- Travel and/or work variable hours, including holidays and weekends
- Work with various forms of payment (cash, credit cards, travelers checks)
- Opportunity to lead and motivate a team
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicesalesairline experienceperformance managementsafety programssecurity programs
Soft skills
leadershipcollaborationproblem-solvingcommunicationcoachingtrainingdiplomacyprofessionalism
Certifications
High School DiplomaGeneral Education Development (GED)