Jet Support Services, Inc. (JSSI)

Aircraft Maintenance Analyst – Asia Pacific

Jet Support Services, Inc. (JSSI)

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Provide expert-level support and guidance to Traxxall users, delivering clear guidance and maintaining strong, professional client relationships while delivering a productive experience.
  • Analyze maintenance data and client program details to deliver proactive insights, recommendations, and operationally focused solutions.
  • Research and interpret OEM maintenance programs, manuals, regulatory directives, and bulletins to ensure accuracy in maintenance, enrollment, and compliance data.
  • Review and process aircraft update files, validate customer-submitted documentation, and resolve discrepancies for newly enrolled aircraft using the Quality Control Findings Report (QCFR).
  • Collaborate with internal teams including Technical Publications, Product, and support groups, as well as external partners and repair facilities to improve processes, incorporate ADs/SBs/manual revisions, and maintain timely, accurate maintenance documentation.
  • Maintain exceptional customer service by exercising sound judgment, communicating actions clearly, and upholding the highest standards of accuracy, integrity, and responsiveness.
  • Track project progress and internal workflow metrics by updating Salesforce enrollment data and recording work hours in TaskRay.
  • Build and maintain strong, long-term relationships with clients through clear, professional communication and a deep understanding of their maintenance programs.

Requirements

  • 5+ years of experience in aircraft maintenance or a related role.
  • Experience in maintenance planning
  • Proficiency in maintenance management software and tools.
  • Ability to troubleshoot and resolve database-related issues.
  • Strong analytical skills with the ability to interpret complex data.
  • Experience with Salesforce – *preferred but not required.*
  • Proficient in Microsoft Word, Excel, Outlook, & PowerPoint.
  • A&P – *preferred but not required.*
Benefits
  • JSSI is an equal opportunity employer
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
aircraft maintenancemaintenance planningdata analysistroubleshootingdatabase management
Soft Skills
client relationship managementcommunicationanalytical skillsproblem-solvingcustomer service
Certifications
A&P