Healthcare Concierge, Care Partner

Jesica.ai

Healthcare Concierge ensuring personalized patient service as a Care Partner for assisted living facilities. Leveraging pharmacy expertise for proactive care coordination and medication management in California facilities.

Posted 4/23/2026full-timeCairo • 🇪🇬 EgyptJuniorMid-Level💰 $600 per monthWebsite

About the role

Key responsibilities & impact

Own a portfolio of facilities. Serve as the named Primary or Secondary Care Partner for a set of California-based Assisted Living communities.
Run the outbound workflow. Work through a daily queue of callbacks, follow-ups, confirmations, and proactive outreach tagged to your facilities.
Medication reconciliation (AI-assisted). Review and reconcile medication records alongside AI tooling. Apply your pharmacy training to flag drug interactions, dosage concerns, and discrepancies to clinical teams.
Census updates. Keep facility census data accurate and current across AllCare's systems.
Schedule confirmation with facilities. Confirm provider schedules (Primary Care, Psych, Podiatry, Diagnostics) directly with facility contacts.
Outbound pharmacy communication. Handle patient documents, delivery coordination, and cycle updates with pharmacy partners on behalf of facilities. Your pharmacy fluency is the edge here.
Facility and family outreach. Follow up on tasks created by the AI Concierge, resolve open issues, and check in proactively with your administrators.
Coordinate across AllCare. Work with Routing, Clinic, and the Launch Lead team to make sure every request lands somewhere and closes on time.
Escalate with judgment. Know when to resolve, when to loop in your Lead, and when to pull in the Director.

Requirements

What you’ll need

B.Pharm or PharmD degree from an accredited Egyptian university.
2+ year of experience in community pharmacy, clinical pharmacy, pharmaceutical customer service, or US-facing healthcare BPO. New graduates with strong English and customer orientation will be considered.
Fluent written and spoken English. Neutral accent preferred; clarity and warmth required.
Willingness and ability to work US Pacific Time hours (approximately 4pm–1am Cairo time).
US holiday calendar. This team observes US federal holidays, not Egyptian holidays. You'll work on Egyptian public holidays when they don't overlap with US ones, and you'll be off when the US is off (Thanksgiving, Christmas Eve/Day, New Year's Day, 4th of July, Memorial Day, Labor Day, and similar).
Strong comfort with modern tools — CRM, task management, communication platforms — and an AI-forward mindset. Care Partners work alongside AI daily.
Detail-oriented, process-disciplined, and calm under pressure.
Stable home internet, quiet workspace, and a dedicated laptop setup suitable for remote voice work.
Based in Egypt with valid work authorization.

Benefits

Comp & perks

Base salary: $600 USD/month, plus monthly performance bonus tied to SLA adherence, customer satisfaction, and task resolution metrics.
US holiday calendar — you're off when your facilities are off (Thanksgiving, Christmas, Memorial Day, Labor Day, and more).
Health benefits and paid time off.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

B.PharmPharmDmedication reconciliationpharmacy trainingdrug interaction flaggingdosage concern identificationcensus data managementpatient document handlingdelivery coordinationcustomer service

Soft Skills

communicationdetail-orientedprocess-disciplinedcalm under pressurecustomer orientationproactive outreachjudgment escalationteam coordinationclaritywarmth