IT Support

• Provide and oversee Tier 1–3 technical support across systems, ensuring swift issue resolution and exceptional internal user experience.
• Design, maintain, and scale infrastructure, systems, and automations across InVitro and its portfolio companies.
• Lead automation of onboarding, offboarding, and IT processes using tools like N8N, Zapier, Google Admin SDK, or custom scripting (Python, Apps Script).
• Integrate, secure, and optimize critical SaaS tools including Google Workspace, HubSpot, Pioneer, Slack, Notion, and others.
• Oversee provisioning, patch management, and endpoint protection using MDM/XDR/EDR tools.
• Implement and manage SSO, MFA, and access policies across multiple systems.
• Build and maintain SOPs, runbooks, and system architecture documentation.
• Identify and lead initiatives for automation, efficiency, and security enhancements across IT processes.

Senior IT Specialist – Systems, Automation

IT Support