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Customer Experience Advocate
JerryCustomer Experience Advocate helping Jerry.ai, an AI-powered car and home asset platform, support customers with insurance shopping and policy service. Handling inbound calls, coverage guidance, policy changes, and product feedback remotely.
Posted 8/16/2026full-timeRemote • Arizona, Florida, Nevada, New York, North Carolina, Tennessee, Texas, Utah, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $21 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities by effectively identifying coverage gaps and assisting policyholders with their insurance needs. Proficient in problem-solving and communication to enhance customer satisfaction and streamline service requests.
Highest-signal resume keywords
Customer Service ExperienceStrong Problem-Solving SkillsStrong Communication SkillsTeam CollaborationP&C Insurance License
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Friendly AttitudePositive AttitudeStrong Work Ethic
Tools & Technologies
Jerry App
Certifications & Qualifications
P&C Insurance License
Industry Keywords
Auto InsuranceHome InsuranceMotorcycle InsurancePolicy ChangesService Requests
About the role
Key responsibilities & impact- Take great care of customers by identifying coverage gaps, eligible discounts, and renewal increases
- Answer inbound calls from customers shopping for auto, home, motorcycle, and other insurance policies
- Assist policyholders with policy changes
- Learn the insurance product panel and Jerry app to guide customers toward suitable coverage
- Solve problems and remove barriers between customers and appropriate coverage
- Process service requests involving vehicles, drivers, lienholders, and policy documents
- Provide customer feedback to improve the product
Requirements
What you’ll need- Prior work experience in customer service, sales, or hospitality is a plus, but not required
- Genuinely friendly and positive attitude
- Willingness to work as a team
- Strong work ethic
- Strong problem-solving skills
- Strong communication skills
- Must currently reside in AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA for hourly employment
- P&C insurance license is not required initially; Jerry.ai will pay for the license if needed
Benefits
Comp & perks- Competitive wage and benefits
- Medical, dental, and vision insurance
- 401K match
- Paid vacation time
- Stock equity (stock options)
- Flexible scheduling: a 5-day, 8-hour or a 4-day, 10-hour work week
- Fully remote work with work equipment provided
- P&C insurance license paid for if needed
- Health, dental, and vision coverage
- Paid time off
- Paid parental leave
- 401(K) plan with employer matching
- Wellness benefits
- Equity opportunities