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About the role
Key responsibilities & impact- Respond to inbound calls from existing customers
- Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
- Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
- Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation
Requirements
What you’ll need- 2+ years of experience working in a call center environment
- You can multitask and manage multiple competing priorities
- You are passionate about helping others
Benefits
Comp & perks- We will pay for your P&C license (expected within 60 days after starting)
- Medical, dental, vision insurance
- 401K match
- Ability to work remotely (we provide work equipment)
- Ongoing training and mentorship from our leadership team
- An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them
- Flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek
ATS Keywords
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Soft Skills
multitaskingcustomer serviceproblem solvingcommunicationactive listeningconflict resolutiontime managementadaptabilityempathyrelationship building