Customer Service Agent

Jerry

Customer Service Agent providing support to insurance clients for policy changes and inquiries. Responding to inbound calls and processing service requests efficiently.

Posted 5/11/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $21 per hourWebsite

About the role

Key responsibilities & impact

Respond to inbound calls from existing customers
Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation.

Requirements

What you’ll need

2+ years of experience working in a call center environment
You can multitask and manage multiple competing priorities
You are passionate about helping others.

Benefits

Comp & perks

Hourly wage: $19.00 - 21.00
We will pay for your P&C license (expected within 60 days after starting)
Medical, dental, vision insurance, 401K match
Ability to work remotely (we provide work equipment)
Ongoing training and mentorship from our leadership team
An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them
Flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

multitaskingcustomer serviceproblem solvingcommunicationactive listeningconflict resolutiontime managementadaptabilityempathyrelationship building