Customer Support Agent – P&C

Jerry

Customer Support Agent providing assistance to existing customers of Jerry, a fintech startup. Handling inquiries and processing service requests related to insurance policies from various carriers.

Posted 5/11/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $21 per hourWebsite

About the role

Key responsibilities & impact

Respond to inbound calls from existing customers
Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation to make a measurable difference in the lives of millions, we'd love to hear from you!

Requirements

What you’ll need

You can multitask and manage multiple competing priorities
You are passionate about helping others
Has 2+ years of experience working in a call center environment

Benefits

Comp & perks

We will pay for your P&C license (expected within 60 days after starting)
Medical, dental, vision insurance, 401K match
Ability to work remotely (we provide work equipment)
Ongoing training and mentorship from our leadership team
An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them
Flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

multitaskingcustomer serviceproblem solvingcommunicationactive listeningrelationship managementconflict resolutionadaptabilityempathytime management