Product Operations Specialist

Jerry

Product Operations Specialist enhancing user experience for the AI-powered car ownership app, Jerry.ai. Collaborating with cross-functional teams to drive product initiatives and insights.

Posted 5/5/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $110,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Conduct structured product walkthroughs to map user journeys, identify friction points, and build a ground-level view of how our funnels perform
Own user feedback monitoring — synthesizing signals from reviews, support, and research into actionable insight
Drive bug triage and resolution in partnership with Engineering, ensuring quality issues are prioritized and closed efficiently
Lead end-to-end delivery of product initiatives — starting with well-scoped launches like landing pages and compliance-driven features, and expanding from there based on your trajectory
Partner with Design and Engineering to ship thoughtful, high-quality user experiences that balance speed, clarity, and trust
Contribute to A/B testing, funnel analysis, and experiment design — developing the experimental mindset that defines great growth PMs
Help translate ambiguous customer problems into clear hypotheses, requirements, and roadmap priorities
Coordinate with our China-based engineering team, including maintaining daily overlap during China business hours to ensure tight execution

Requirements

What you’ll need

2–3 years of experience in management consulting (MBB or equivalent), product management, or product/business operations
Strong customer empathy: you think in user emotions and mental models, not just metrics
Exceptionally structured thinker: you break down complex problems clearly and communicate with precision
Developing product and UX instincts: you can articulate why a flow works or doesn’t and want to get better at it
Data-driven: you’re comfortable forming and pressure-testing hypotheses using quantitative analysis
Willing to flex working hours to maintain 3–4 hours of daily overlap with China business hours for engineering coordination
Chinese (Mandarin) language skills are a plus, but not required

Benefits

Comp & perks

Health insurance
Dental coverage
Vision coverage
Paid time off
Paid parental leave
401(K) plan with employer matching
Wellness benefits
Opportunities for equity grants

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

A/B testingfunnel analysisquantitative analysisproduct managementuser experience (UX) designbug triageexperiment design

Soft Skills

customer empathystructured thinkingproblem-solvingcommunicationcollaborationadaptability