Customer Experience Advocate – Insurance Tech Startup

Jerry

Customer Experience Advocate helping Jerry.ai customers manage car, home, and motorcycle insurance. Handling calls, policy changes, coverage guidance, and product feedback for an AI-powered asset-management platform.

Posted 9/8/2026full-timeRemote • Arizona, Florida, Nevada, New York, North Carolina, Tennessee, Texas, Utah, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills while effectively managing insurance needs and navigating the Jerry.ai app. Capable of identifying coverage gaps and providing product feedback to enhance customer experience.

Highest-signal resume keywords

Customer Service ExperienceStrong Communication SkillsProblem-Solving SkillsTeam CollaborationP&C License

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Friendly AttitudePositive AttitudeStrong Work Ethic

Tools & Technologies

Jerry.ai App

Certifications & Qualifications

P&C License

Industry Keywords

Insurance ProductsCoverage GapsService RequestsPolicy ChangesEligible Discounts

About the role

Key responsibilities & impact

Help customers manage their car, home, motorcycle, and other insurance needs
Take excellent care of customers and identify coverage gaps, eligible discounts, and renewal increases
Answer inbound calls from customers shopping for policies and policyholders needing changes
Build deep knowledge of insurance products and carrier options
Navigate and explain the Jerry.ai app
Solve problems and remove barriers to the right coverage
Process service requests involving vehicles, drivers, lienholders, and policy documents
Provide product feedback and help improve the customer experience
Determine sales or service path through the interview process

Requirements

What you’ll need

Prior work experience in customer service, sales, or hospitality is a plus, but not required
Friendly and positive attitude
Willingness to work as a team
Strong work ethic
Strong problem-solving skills
Strong communication skills
Full-time employees must currently reside in an eligible location: AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada for salaried employees; AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA for hourly employees
Must be legally authorized to work in the U.S.
Valid P&C license status requested; license can be obtained with employer support

Benefits

Comp & perks

Competitive wage and benefits
Medical, dental, and vision insurance
401K/RRSP plan with employer matching
Paid vacation time and paid time off
Paid parental leave
Stock equity/stock options
Uncapped commissions for the sales path
Flexible scheduling: 5-day, 8-hour or 4-day, 10-hour work week
Fully remote work
Work equipment provided
P&C insurance license paid for if needed
Wellness benefits
Career path opportunities
Global team and company culture
Equity opportunities