Technical Support Specialist I

Jenzabar

Technical Support Specialist providing technical support and troubleshooting for Jenzabar products to institutions. Communicating effectively with customers and internal teams for resolution and documentation.

Posted 5/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $49,000 - $57,000 per yearWebsite

Tech Stack

Tools & technologies

CloudJavaScriptSQL

About the role

Key responsibilities & impact

Provide prompt, professional technical support for Jenzabar products, troubleshooting both functional and system level issues
Analyze and resolve customer problems using SQL, logs, browser developer tools, and structured troubleshooting workflows
Prioritize multiple cases at once, balancing urgency, impact, and customer expectations
Communicate clearly with customers, peers, Cloud Ops, Product, and Engineering teams
Document findings, steps, and solutions concisely for customers and our internal knowledge base
Act as a liaison between Support and Product Development, escalating with complete and accurate context
Continuously increase your product and technical expertise through training, documentation, and hands-on learning

Requirements

What you’ll need

Experience troubleshooting web applications or enterprise software
Functional knowledge of accounting principles (Accounts Receivable, Accounts Payable, General Ledger, Purchasing) AND/OR Experience working in a Business Office or similar financial operations role
Strong customer empathy and ability to remain calm, clear, and professional under pressure
Excellent prioritization skills with the ability to juggle multiple cases in a fast-moving environment
Structured problem-solving approach with attention to detail and curiosity
Clear, concise written and verbal communication
Ownership and accountability - you follow through, escalate early, and close the loop
Collaborative mindset; you work effectively with Product, Cloud Ops, peers, and leadership
Adaptability - comfortable with frequent change in tooling, process, and priorities
Bachelor’s degree in Computer Systems or a related field preferred, OR equivalent demonstrated experience such as relevant coursework or certifications (e.g., Bootcamp, Codecademy, Udemy, Coursera)
Experience working in a support desk, helpdesk, or SaaS support environment
Familiarity with HTML/JavaScript for diagnosing web issues
Ability to write and interpret SQL queries
Comfort with logs, stack traces, browser developer tools, and technical diagnostics
Familiarity with relational databases, networks, Windows/Server environments, or application servers
Experience creating knowledge base articles, guides, or documentation
Experience with Jenzabar One (J1), JICS, or Jenzabar business office modules (Accounts receivable, general ledger, payroll, etc.)
Strong functional understanding of how processes and data flow within Jenzabar products
Ability to translate campus needs into product troubleshooting

Benefits

Comp & perks

Medical Insurance
Life Insurance
Dental Insurance
Vision Insurance
PTO
Paid Parental Leave
Paid Holidays
Short Term Disability
Long Term Disability
401K
Educational Assistance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLHTMLJavaScripttroubleshootingtechnical diagnosticsrelational databasesstack tracesbrowser developer toolsknowledge base documentationenterprise software

Soft Skills

customer empathyprioritizationstructured problem-solvingclear communicationownershipcollaborationadaptabilityattention to detailcalm under pressurecuriosity

Certifications

Bachelor’s degree in Computer SystemsBootcampCodecademyUdemyCoursera