Client Success Manager
Jenzabar
full-time
Posted on:
Location Type: Remote
Location: New Jersey • Pennsylvania • United States
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Salary
💰 $48,000 - $60,000 per year
About the role
- Maintain positive client relationships to maximize product/service satisfaction
- Act as a liaison between organization and clients
- Leverage data captured in other areas of Jenzabar to personalize and address client’s needs and ROI
- Client Service training for continuous improvement
- Visit and/or conduct annual reviews with each client
- Identify, develop, and maintain strategic relationships with senior level contacts
- Integral part of strategizing on accounts with Account Executive & Sales Manager to establish future sales
- Collects feedback on how products are meeting the needs of the client and identifying how this can be improved
- Represent Jenzabar at related regional conferences within your territory
- Deeper level of understanding of our 3rd party relationships and opportunities & positioning
- Visit clients on campus in the US and Canada annually
- Ability to travel 25-50%
- Other tasks as assigned
Requirements
- Bachelor’s Degree
- Background in Higher Education – understand industry
- Prior experience as an Account Manager for a company specializing in products specific to the Higher Education space is a plus
- Strong communication skills and a positive attitude
Benefits
- Medical Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- PTO
- Paid Parental Leave
- Paid Holidays
- Short Term Disability
- Long Term Disability
- 401K
- Educational Assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
client relationship managementcommunication skillspositive attitudestrategic relationship developmentfeedback collectionclient service training
Certifications
Bachelor’s Degree