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About the role
Key responsibilities & impact- Assessing customer’s needs, answering general enquiries and providing suitable advice
- Maximising renewal retention on allocated renewals and taking responsibility for replacing business where necessary to retain the client
- Completing amendments and cancellations as instructed, assisting with claims and resolving accounts and direct debit queries
- Providing a high level of customer service, treating the customers fairly and adhering to rules, codes of conduct and guidelines as issued by the firm and FCA
- Ensuring all administration and paperwork is undertaken in accordance with company procedures and timescales
Requirements
What you’ll need- Strong customer service and communication skills – both written and verbally
- A good understanding of Microsoft Word, Excel and Outlook
- A sincere interest in developing a career within the insurance/broking sector
- A desire to work towards CII Qualifications (ideally)
- Work experience in a professional Office environment (advantageous but not essential)
Benefits
Comp & perks- 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
- Auto enrolment into our excellent pension scheme (5% employer matched contribution)
- Flex-benefits- A range of flexible benefits to choose from, that are most important to you
- Group Life Assurance cover
- 3 months Maternity, Paternity & Adoption leave all fully paid
- Professional qualification study support relevant to your role and career
- Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
- Holiday purchase scheme- up to 5 days annually
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicecommunication skillswritten communicationverbal communication
Certifications
CII Qualifications