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About the role
Key responsibilities & impact- Handling inbound enquiries and identifying customers’ insurance needs
- Providing clear and accurate guidance, preparing quotations, and setting up suitable business insurance policies
- Following up on previous quotations and warm leads by making proactive outbound calls
- Delivering excellent customer service, ensuring fair treatment of customers and adhering to all FCA guidelines and company standards
- Taking payments securely and maintaining accurate records throughout every interaction
Requirements
What you’ll need- Confident verbal and written communication skills
- Good working knowledge of Microsoft Word, Excel and Outlook
- A genuine interest in developing your career within the insurance/broking sector
- A desire to work towards CII qualifications (ideally)
- Previous experience in a professional office environment (advantageous but not essential)
Benefits
Comp & perks- 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
- Auto enrolment into our excellent pension scheme (5% employer matched contribution)
- Flex-benefits- A range of flexible benefits to choose from, that are most important to you
- Group Life Assurance cover
- 3 months Maternity, Paternity & Adoption leave all fully paid
- Professional qualification study support relevant to your role and career
- Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
- Holiday purchase scheme- up to 5 days annually
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
verbal communicationwritten communicationcustomer service
Certifications
CII qualifications