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About the role
Key responsibilities & impact- Develop Deep Relationships: Build strong, trusted-advisor relationships with key stakeholders and executive sponsors for each assigned enterprise account.
- Drive Success Plans: Create and evolve tailored deployment and success plans for each customer, driving execution throughout their lifecycle to retain, strengthen, and expand relationships.
- Master the Product: Develop and maintain a deep understanding of the Jellyfish platform. Deliver deep-dive product demos, map technical workflows, and identify creative use cases to drive adoption.
- Educate & Enable: Lead onboarding and training to ensure durable adoption across teams and functions. Facilitate the training of new users as the Jellyfish footprint expands.
- Keep Regular Checkpoints: Proactively manage customer relationships. Monitor account health, conduct impactful Executive Business Reviews (EBRs), and act decisively if a customer shows signs of churning.
- Partner Cross-Functionally: Collaborate with Account Executives and Managers to unlock expansion opportunities and drive renewals.
- Be the Voice of the Customer: Work closely with internal Product, Engineering, and Forward Deployed teams to scope prototypes, troubleshoot blockers, and prioritize strategic enhancements requested by customers.
Requirements
What you’ll need- Customer Success Core: Experience with post-sales, pre-sales, or deployment strategy managing complex enterprise relationships in fast-paced, high-growth software companies.
- Empathic Teacher at Heart: Driven by the success of others, able to clearly and thoughtfully explain product concepts to customers and use cases to internal teams.
- Technical Aptitude: Technically proficient and analytical. Comfortable collaborating with engineers and understanding technical workflows or software development.
- Comfort with Ambiguity: Thrives on change, applies logic to undefined situations, and seeks innovative paths beyond the status quo.
- Excellent Organizational Skills: Proactive, collaborative, and results-driven, able to plan and prioritize multiple moving parts.
- The Right Attitude: While experience is great, humility, a performance-driven mindset, and a team-player approach are most important to us. We love to win and have fun—a sense of humor is a must.
- Must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Benefits
Comp & perks- Occasional travel may be required.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successdeployment strategytechnical workflowssoftware developmentanalytical skills
Soft Skills
relationship buildingempathycommunicationorganizational skillscollaborationadaptabilityproblem-solvingteam playerhumilitysense of humor