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About the role
Key responsibilities & impact- Meet with new customers to learn about their software development practices.
- Propose how to best integrate Jellyfish into customers’ processes. This may include persuading customers to implement recommended best practices.
- Project manage the implementation process, by designing an onboarding plan, executing product configurations and engaging other technical resources as needed.
- Consult with Account Executives and Sales Engineers about the work performed during the sales process to assess customer's priorities for implementation.
- Manage the customer experience throughout the onboarding process, with particular emphasis on customer communication, internal collaboration, and prompt and effective escalation.
- Conduct initial training for onboarding customers and work with CSMs on customers’ ongoing training plan.
- Working with our CSM’s, provide ongoing recommendations to customers on the implementation of new or complex configurations throughout the customer lifecycle.
- Stay up to date on Jellyfish features and releases, and communicate product changes to customers via training and enablement sessions.
Requirements
What you’ll need- Have experience with software development processes, in particular how Jira and source control systems like GitHub are used by engineering teams
- Self-motivated and have a strong interest in contributing to continuous improvement of processes and procedures
- Experience working at a software company (ideally SaaS) and are comfortable working in a dynamic startup environment
- Passion for learning and solving complex problems with an empathetic touch
- Organized, with an ability to develop and execute complex plans throughout the implementation cycle life of the client relationship
- Experience project managing customer-facing projects, and have successfully used collaborative project management tools to keep work on track.
- Team-oriented (we before me), collaborative, and comfortable working cross-functionally
- Convincing and personable, have strong verbal/written communication and presentation skills, and are comfortable persuading both internal and external resources
- Technically proficient, with an aptitude for analyzing data
- You have at least one year of Implementation, Sales Engineering, Customer Success, Support, or Integrations-focused Solution Consulting experience
Benefits
Comp & perks- Occasional travel may be required
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
software development processesproject managementcustomer onboardingdata analysisconfiguration managementimplementation planningtraining deliveryprocess improvementcollaborative project management
Soft Skills
self-motivatedproblem-solvingorganizational skillsteam-orientedcollaborativecommunication skillspersuasionempathyadaptability