Jellyfish

Implementation Engineer

Jellyfish

full-time

Posted on:

Location Type: Remote

Location: Massachusetts • United States

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Salary

💰 $115,000 - $140,000 per year

Job Level

Junior

About the role

  • Meet with new customers to learn about their software development practices.
  • Propose how to best integrate Jellyfish into customers’ processes. This may include persuading customers to implement recommended best practices.
  • Project manage the implementation process, by designing an onboarding plan, executing product configurations and engaging other technical resources as needed.
  • Consult with Account Executives and Sales Engineers about the work performed during the sales process to assess customer's priorities for implementation.
  • Manage the customer experience throughout the onboarding process, with particular emphasis on customer communication, internal collaboration, and prompt and effective escalation.
  • Conduct initial training for onboarding customers and work with CSMs on customers’ ongoing training plan.
  • Working with our CSM’s, provide ongoing recommendations to customers on the implementation of new or complex configurations throughout the customer lifecycle.
  • Stay up to date on Jellyfish features and releases, and communicate product changes to customers via training and enablement sessions.

Requirements

  • Have experience with software development processes, in particular how Jira and source control systems like GitHub are used by engineering teams
  • Self-motivated and have a strong interest in contributing to continuous improvement of processes and procedures
  • Experience working at a software company (ideally SaaS) and are comfortable working in a dynamic startup environment
  • Passion for learning and solving complex problems with an empathetic touch
  • Organized, with an ability to develop and execute complex plans throughout the implementation cycle life of the client relationship
  • Experience project managing customer-facing projects, and have successfully used collaborative project management tools to keep work on track.
  • Team-oriented (we before me), collaborative, and comfortable working cross-functionally
  • Convincing and personable, have strong verbal/written communication and presentation skills, and are comfortable persuading both internal and external resources
  • Technically proficient, with an aptitude for analyzing data
  • You have at least one year of Implementation, Sales Engineering, Customer Success, Support, or Integrations-focused Solution Consulting experience
Benefits
  • Occasional travel may be required
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software development processesproject managementcustomer onboardingdata analysisconfiguration managementimplementation planningtraining deliveryprocess improvementcollaborative project management
Soft Skills
self-motivatedproblem-solvingorganizational skillsteam-orientedcollaborativecommunication skillspersuasionempathyadaptability