Jellyfish

VP, Client Management

Jellyfish

full-time

Posted on:

Location Type: Hybrid

Location: New York City • Illinois • Maryland • United States

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Salary

💰 $210,000 - $250,000 per year

Job Level

Lead

About the role

  • Lead overarching client strategies, ensuring sustained business growth and long-term success across a wide book of business
  • Establish and maintain relationships with C-suite and senior decision-makers both internal and external, driving retention, satisfaction, and revenue expansion
  • Lead the outcomes of client strategies, ensuring all teams are working towards the same goals
  • Drive new product activation, market expansion, and increased client spend
  • Serve as the ultimate escalation point for client issues, ensuring challenges are resolved efficiently
  • Streamline processes, improve workflows, and ensure consistency across client accounts
  • Collaborate with leadership to oversee key Capability workstreams and improvements
  • Lead, mentor, and develop senior team members to drive high performance
  • Deliver SMART goals quarterly performance reviews to all direct reports and review all line managers performance reviews in hub ownership
  • Identify & deliver growth or performance improvement opportunities to team members in their hub ownership

Requirements

  • 15+ years experience in client management at an agency, publication or brand
  • At least 5+ years of management/team leadership experience
  • Subject matter expertise, from platform knowledge to development and successful execution of retainers and campaigns
  • Ability to think big and develop long-term client and agency plans
  • Ability to prioritize and effectively delegate and manage multiple jobs simultaneously
  • Able to work well under pressure and in a fast-paced environment
  • Agency experience is a must.
Benefits
  • You'll be eligible to join our discretionary annual bonus scheme and 401k retirement plan.
  • Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover.
  • Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.
  • Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn.
  • Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
client managementrelationship buildingteam leadershipstrategic thinkingdelegationperformance managementmentoringproblem-solvingprocess improvementcollaboration