Jellyfish

Client Operations Manager

Jellyfish

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • 🇧🇷 Brazil

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Job Level

Mid-LevelSenior

About the role

  • Ensure that clients' needs are met.
  • Manage the project process, including controlling schedules, budgets, and deliveries.
  • Ensure the quality of deliverables, aligned with client objectives and Jellyfish standards.
  • Combine hands-on execution with day-to-day team leadership.
  • Coordinate with company partners and project teams to support daily delivery.

Requirements

  • Advanced/Fluent English (client and team are based in the USA).
  • Solid understanding of core project management principles.
  • Experience with task, time, and resource management tools (MS Project, Smartsheet, Wrike or similar).
  • Familiarity with waterfall and agile methodologies.
  • Ability to build and maintain collaborative relationships with internal and external stakeholders.
  • Knowledge of technologies and processes used to deliver digital projects within an advertising agency.
  • Ability to produce clear reports and presentations.
  • Minimum of 3 years’ experience in project management within an advertising or marketing agency.
  • Experience creating scopes, schedules, budgets, managing deliverables, and leading cross-functional teams.
  • Proficiency with Google Suite (Docs, Sheets, Slides) or Microsoft Office (Word, Excel, PowerPoint).
  • Flexibility to adapt to new processes or directions.
Benefits
  • Family Support: Extended maternity leave totaling 6 months.
  • Custom Work Environment: Remote work allowed up to 60% of the time.
  • Growth, Your Way: Earn one paid day per month (equivalent to 2 hours per week) for professional development and access to Jellyfish Learn.
  • Health Insurance: Private health insurance including vision and dental coverage.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementtask managementtime managementresource managementscope creationschedule managementbudget managementdeliverable managementcross-functional team leadershipreporting
Soft skills
collaborative relationship buildingcommunicationflexibilityteam leadershipclient management