Jellyfish

CRM Specialist

Jellyfish

full-time

Posted on:

Location Type: Hybrid

Location: Mexico City • 🇲🇽 Mexico

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Job Level

JuniorMid-Level

Tech Stack

Cloud

About the role

  • Daily hands-on execution of CRM and marketing automation campaigns. This includes ownership of the setup, maintenance, and review of recurring and triggered campaigns, maintaining a current understanding of industry best practices and applying them to the execution of our campaigns.
  • Make recommendations and promote the use of innovative email features and capabilities including dynamic content, interactivity, intelligent targeting, personalisation, database segmentation, APIs and email templates.
  • Collaborate with our creative team to design and create world class CRM campaigns.
  • Work with the analytics team to understand business and customer needs and site analytics required to measure campaign success.
  • Analyse campaign and data results and reporting campaign performance, summarising important insights, and offering recommendations.
  • Preparation of content grids for email, SMS, push notification communication.

Requirements

  • 2+ years of experience in CRM with working knowledge of marketing automation solutions (Salesforce Marketing Cloud, Pardot, Bloomreach, Braze, and Microsoft Dynamics)
  • Experience in Marketing Automation and CRM campaign strategies and best practices
  • Knowledge of HTML, CSS and mobile email design and an interest to be top of the class in this area
  • Knowledge of digital analytics tools (e.g., Adobe Analytics, Google Analytics) and Appsflyer (desirable)
  • Experience in loyalty programs, specially in the retail sector
  • Knowledge of digital campaigns through multiple direct channels including email, push notification, SMS, Whats-App.
  • Desirable knowledge of Customer Journey development.
  • Experienced in data analysis and ability to interpret it.
  • Knowledge in content grids, Tags for digital communication tracking
  • Knowledge in Service titan (nice to have)
  • English Upper intermediate
Benefits
  • Savings fund: You'll save 5% of your monthly income and Jellyfish will contribute the same amount you save to your savings fund.
  • Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.
  • Growth, Your Way: Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn.
  • Health Insurance: We provide a private health insurance policy that includes visual and dental plan coverage.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
CRMmarketing automationHTMLCSSdigital analyticsdata analysiscontent gridscustomer journey developmentdatabase segmentationemail design
Soft skills
collaborationcommunicationanalytical thinkingcreativityproblem-solving