Implementation Consultant
Roche
Implementation Engineer
Jellyfish
full-time
Posted on:
Location: Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Partner with Customer Success Managers to onboard new customers and map Jellyfish to their software engineering practices
- Meet with new customers to learn about their software development practices
- Propose integrations and recommend best practices to align Jellyfish with customer processes
- Project-manage implementation: design onboarding plans, execute product configurations, and engage technical resources as needed
- Consult with Account Executives and Sales Engineers about sales-stage work to assess customer implementation priorities
- Manage the customer experience during onboarding with emphasis on communication, internal collaboration, and escalation
- Conduct initial training for onboarding customers and collaborate with CSMs on ongoing training plans
- Provide ongoing recommendations and complex configuration support throughout the customer lifecycle
- Stay up to date on Jellyfish features and releases and communicate product changes via training and enablement sessions
- Occasionally travel as required
Requirements
- Have experience with software development processes, in particular how Jira and source control systems like GitHub are used by engineering teams
- Self-motivated and have a strong interest in contributing to continuous improvement of processes and procedures
- Experience working at a software company (ideally SaaS) and are comfortable working in a dynamic startup environment
- Passion for learning and solving complex problems with an empathetic touch
- Organized, with an ability to develop and execute complex plans throughout the implementation cycle life of the client relationship
- Experience project managing customer-facing projects, and have successfully used collaborative project management tools to keep work on track
- Team-oriented (we before me), collaborative, and comfortable working cross-functionally
- Convincing and personable, have strong verbal/written communication and presentation skills, and are comfortable persuading both internal and external resources
- Technically proficient, with an aptitude for analyzing data
- You have at least one year of Implementation, Sales Engineering, Customer Success, Support, or Integrations-focused Solution Consulting experience
- Applicants must be authorized to work for any employer in the US; employer is unable to sponsor or take over sponsorship of an employment visa
- Occasional travel may be required
- Willingness to work EST hours in your current time zone
