Jellyfish

Implementation Engineer

Jellyfish

full-time

Posted on:

Origin:  • 🇺🇸 United States • Massachusetts

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Job Level

Junior

About the role

  • Partner with Customer Success Managers to onboard new customers and map Jellyfish to their software engineering practices
  • Meet with new customers to learn about their software development practices
  • Propose integrations and recommend best practices to align Jellyfish with customer processes
  • Project-manage implementation: design onboarding plans, execute product configurations, and engage technical resources as needed
  • Consult with Account Executives and Sales Engineers about sales-stage work to assess customer implementation priorities
  • Manage the customer experience during onboarding with emphasis on communication, internal collaboration, and escalation
  • Conduct initial training for onboarding customers and collaborate with CSMs on ongoing training plans
  • Provide ongoing recommendations and complex configuration support throughout the customer lifecycle
  • Stay up to date on Jellyfish features and releases and communicate product changes via training and enablement sessions
  • Occasionally travel as required

Requirements

  • Have experience with software development processes, in particular how Jira and source control systems like GitHub are used by engineering teams
  • Self-motivated and have a strong interest in contributing to continuous improvement of processes and procedures
  • Experience working at a software company (ideally SaaS) and are comfortable working in a dynamic startup environment
  • Passion for learning and solving complex problems with an empathetic touch
  • Organized, with an ability to develop and execute complex plans throughout the implementation cycle life of the client relationship
  • Experience project managing customer-facing projects, and have successfully used collaborative project management tools to keep work on track
  • Team-oriented (we before me), collaborative, and comfortable working cross-functionally
  • Convincing and personable, have strong verbal/written communication and presentation skills, and are comfortable persuading both internal and external resources
  • Technically proficient, with an aptitude for analyzing data
  • You have at least one year of Implementation, Sales Engineering, Customer Success, Support, or Integrations-focused Solution Consulting experience
  • Applicants must be authorized to work for any employer in the US; employer is unable to sponsor or take over sponsorship of an employment visa
  • Occasional travel may be required
  • Willingness to work EST hours in your current time zone