Director, Client Management
Jellyfish
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $130,000 - $165,000 per year
Job Level
Lead
About the role
- Ensure best-in-class delivery to clients by demanding excellence and ensuring that work is accurate, bespoke to client and impactful to clients
- Keep a comprehensive understanding of the service your client is using including robust media knowledge, a thorough understanding of the production/creative process etc.
- Drive cross-team collaboration to deliver integrated, client-centric solutions
- Lead all cross functional responses, define outline/outputs from capability teams and responsible to review prior to ensure high client satisfaction
- Lead QBRs with the cross functional teams and support the execution of client growth plans
- Implement foundational best practices such as conference reports, timeline management w/PM/IP, roles & responsibilities to deliver client responses, proper internal check-ins, etc
- Optimize team resources to enhance client (and internal) team satisfaction and profitability: identify process improvements, flag issues to VP/Client Partner and Capability teams and work to resolve
- Drive client growth by achieving set targets and identifying expansion opportunities
- Stay ahead of industry trends and contribute to marketing and innovation efforts
- Mentor and support SAMs and AMs to foster a high-performing team
- Implement best-in-class Client Management practices and financial reporting such as client forecasts, invoicing, budget reconciliation
- Strengthen client relationships through engagement in events, webinars, Thought Leadership and case studies
- Provide strategic guidance and develop high-quality briefs aligned with client objectives
- Anticipate client needs, proactively address problems: offer innovative solutions, and drive strong NPS scores and retention
- Support onboarding and development of new hires with structured training plans
Requirements
- Ability to build teams and scopes fit for client purpose, and know how to optimize to improve profitability and outputs
- Experience in participating in new business. Have a POV on pitch narrative, support and partner with Growth team on end-end process
- Technical excellent experience in ‘bent’ (e.g. media/production) with a comprehension of the breath of JF offerings to be able to identify potential growth opportunities
- Experience using platforms like Google Analytics to analyze performance data, generate insights, and guide decision-making that optimizes client outcomes and maximizes ROI
- Ability to anticipate client needs, proactively identify opportunities, and drive results
- Ability to align Jellyfish’s solutions with client business objectives and drive account growth
- Experience managing client data in Salesforce or similar systems, ensuring accuracy and integrity
- Proven ability to guide and support junior team members, fostering professional growth and development.
Benefits
- You'll be eligible to join our discretionary annual bonus scheme and 401k retirement plan.
- Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover.
- Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.
- Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn.
- Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client managementfinancial reportingdata analysisbudget reconciliationperformance optimizationprocess improvementteam buildingstrategic guidancemedia knowledgeproduction process
Soft skills
cross-team collaborationclient relationship managementmentoringproblem-solvingproactive identificationcommunicationleadershipteam optimizationclient-centric approachinnovation