FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Tech Stack
Tools & technologiesITSMJamfMacOS
About the role
Key responsibilities & impact- Providing IT support across desktop environments, warehouse systems, business applications and mobile computing, minimising disruption to business operations
- Driving the creation, continual improvement and governance of knowledge sharing between the business and the Service Desk
- Delivering timely on-site support, maintaining high standards of customer service and identifying and addressing training needs where required
- Monitoring the IT Service Management (ITSM) toolset and respond to escalations from the Service Desk, including task allocation and clear communication of urgency and impact
- Working closely with on-site users to diagnose and resolve break/fix issues, ensuring rapid resolution or appropriate escalation
- Identifying incident trends, investigate root causes and develop effective solutions, leveraging internal expertise and engaging third-party support or consultants where necessary
- Performing daily operational and mandatory checks, including reviewing supplier reports, backup routines and key system performance metrics
- Carrying out hardware and software imaging, configuration, deployment, migration, maintenance and ongoing support
- Providing guidance and mentoring to junior team members, supporting their technical development, knowledge sharing and confidence in delivering IT support.
Requirements
What you’ll need- Experience in Tier 1 IT support within a retail or e-commerce environment (desirable)
- Experience supporting business systems such as SAP Business One or Microsoft Dynamics 365 (desirable)
- Strong communication skills, with the ability to engage effectively with colleagues at all levels
- Understanding ITIL principles; ITIL v4 Foundation certification is advantageous
- Proven experience supporting remote workers while maintaining high levels of engagement and productivity
- Strong knowledge of Microsoft Windows 11 and Microsoft Office applications; familiarity with macOS is advantageous
- Experience administering MDM solutions such as Microsoft Intune, JAMF, or NinjaOne
- Familiarity with remote support tools and methods
- Ability to research technical issues using internal and public resources and implement effective solutions
- Experience supporting a wide range of devices, including mobiles, desktops, tablets, EPOS systems, printers, and scanners
- Basic understanding of infrastructure / networking concepts
- The ability to work independently and collaboratively as part of the team to resolve issues and deliver projects
- Ownership and accountability for assigned tasks, including those forming part of wider project lifecycles
- Acting as a key point of presence and escalation for the Jellycat London office, while providing remote support to users across the UK.
- Contributing positively to a collaborative team culture, with a willingness to share ideas, take on varied responsibilities and support wider team objectives
- Demonstrating strong problem-solving skills, with the ability to make timely decisions within remitting and escalating where appropriate
- Taking a proactive approach to personal development, including self-learning and identifying formal training opportunities
- Supporting and driving change, applying appropriate levels of governance while working at a pace suited to a fast-moving business.
Benefits
Comp & perks- Discretionary Bonus Scheme
- Private Medical Insurance
- Group Life Cover
- 25 days paid holiday
- Hybrid working
- Employee Assistance Program
- Private Chef
- Regular social & team events
- Contributory Pension Scheme
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT supportbreak/fix troubleshootinghardware imagingsoftware configurationMDM solutionsMicrosoft Windows 11Microsoft OfficeSAP Business OneMicrosoft Dynamics 365infrastructure networking
Soft Skills
strong communicationproblem-solvingcollaborationownershipaccountabilitymentoringproactive approachengagementadaptabilityteam culture contribution
Certifications
ITIL v4 Foundation