National Field Service Supervisor

JELD-WEN, Inc.

National Field Service Supervisor overseeing technicians, safety, repairs, and customer service for JELD-WEN’s commercial windows and patio doors. Coordinating field operations, inspections, material delivery, and frequent nationwide travel.

Posted 8/16/2026full-timeColorado • 🇺🇸 United StatesMid-LevelSenior💰 $76,700 - $127,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in overseeing field service operations, ensuring safety compliance, and maintaining high-quality standards in the vinyl window and door industry. Proficient in mentoring technicians, managing customer relations, and utilizing various tools and technologies for effective service delivery.

Highest-signal resume keywords

Field Service ManagementVinyl Window/Door Industry ExperienceSafety Compliance AuditsCustomer Service ExcellenceProficiency with Hand Tools

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Field Operations ManagementWindow, Door, Glass, and Glazing RepairSpecialized Repair ProceduresDocumentation of Service ActivitiesProblem-Solving SkillsAbility to Work IndependentlyAbility to Lift Up to 75 PoundsAbility to Work at Heights Above 50 FeetMultitasking and Organizational AbilitiesClear Communication Skills

Soft Skills

Mentoring and TrainingConflict De-escalationCustomer Needs Prioritization

Tools & Technologies

Office 365CantorSharePointUKGAutodeskMy AppsConcurHand Tools

Certifications & Qualifications

High School Diploma or GEDValid Driver’s License

Industry Keywords

Field Service TeamSafety ComplianceCustomer SatisfactionMaterial Orders ManagementOn-Site RepairsWater TestingService Activity Documentation

About the role

Key responsibilities & impact

Oversee the safety, performance, and daily operations of the Field Service team
Lead, train, mentor, and support Field Service Technicians
Coordinate technician activities and support field operations
Monitor field operations for safety compliance and conduct field safety audits and training
Oversee material orders, manage on-time delivery, and adjust schedules
Guide technicians in diagnosing product failures, damage, and workmanship issues
Ensure field work meets company quality standards
Assist with on-site repairs, evaluations, and inspections
Maintain documentation of service activities
Prepare customer reports with photos, issue descriptions, and product identification
Ensure timely resolution of customer issues and maintain customer satisfaction
Liaise between customers and the field service team
Review team expense reports bi-weekly
Attend and document water testing and resolve identified issues
Ensure readiness of tools, equipment, and materials
Travel regularly for site visits and team oversight

Requirements

What you’ll need

High School Diploma or GED required
Reside within reasonable commuting distance of a major commercial airport, preferably within VPI core service regions
5–10 years of experience in the vinyl window/door industry or manufacturing
Valid driver’s license with a clean DMV record
Ability to work at heights above 50 feet
Ability to lift up to 75 pounds regularly
Willingness to work frequent overtime
Proficiency with hand tools including drills, saws, levels, and tape measures
Knowledge of window, door, glass, and glazing repair methods
Ability to work independently with minimal supervision
Strong problem-solving skills
Demonstrated customer service experience
Clear, concise communication skills
Ability to guide and mentor a technician team
Strong multitasking and organizational abilities
Ability to prioritize customer needs and company requirements
Ability to remain calm and de-escalate conflicts
Experience using laptop, phone, iPad, and office equipment
Ability to apply specialized repair procedures
Proficiency with Office 365, Cantor, SharePoint, UKG, Autodesk, My Apps, and Concur

Benefits

Comp & perks

Medical, dental, vision, and basic life insurance for employees and families
Ten paid holidays throughout the calendar year
Flexible Paid Time Off for vacation, illness, or other reasons
401k Retirement Savings Plan
Prescription Drug Plan
Flexible Spending Account (FSA)
Health Reimbursement Account (HRA)
Employee Assistance Program (EAP)
Tuition Reimbursement
Employee Discount Program
Competitive compensation and benefits package