National Field Service Supervisor

JELD-WEN, Inc.

Field Service Supervisor overseeing technicians, safety, repairs, and customer service for JELD-WEN’s commercial windows and patio doors. Coordinating nationwide site visits, quality audits, materials, and service issue resolution.

Posted 8/16/2026full-timeTexas • 🇺🇸 United StatesMid-LevelSenior💰 $76,700 - $127,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in overseeing field service operations, ensuring safety compliance, and maintaining high-quality standards in the vinyl window and door industry. Proficient in mentoring technicians, managing customer relations, and utilizing various tools and technologies for effective service delivery.

Highest-signal resume keywords

Field Service ManagementVinyl Window/Door Industry ExperienceSafety Compliance MonitoringCustomer Service ExcellenceTeam Leadership and Mentoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Proficiency with Hand ToolsKnowledge of Repair MethodsSpecialized Repair ProceduresService Documentation MaintenanceField Safety AuditsProblem-Solving SkillsOffice 365 ProficiencyMEWP OperationAbility to Lift 75 PoundsTravel Readiness

Soft Skills

Clear Communication SkillsOrganizational AbilitiesConflict De-escalationMultitasking SkillsCustomer Needs Prioritization

Tools & Technologies

CantorSharePointUKGAutodeskMy AppsConcur

Certifications & Qualifications

High School Diploma or GEDValid Driver’s License

Industry Keywords

Field Service OperationsAccident Prevention ProgramQuality StandardsCustomer SatisfactionVinyl Window/Door Manufacturing

About the role

Key responsibilities & impact

Oversee the safety, performance, and daily operations of the Field Service team
Lead, train, mentor, and support Field Service Technicians
Coordinate technician activities and support field operations
Monitor field operations for safety compliance and participate in the Accident Prevention Program
Conduct field safety audits and training sessions
Oversee material orders, manage on-time delivery, and adjust schedules
Guide technicians in diagnosing product failures, damage, and workmanship issues
Ensure field work meets company quality standards
Assist with on-site repairs, evaluations, and inspections
Maintain accurate service documentation
Prepare customer reports with photos, issue descriptions, and product identification
Ensure timely resolution of customer issues and maintain customer satisfaction
Liaise between customers and the field service team
Review team expense reports bi-weekly
Attend and document water testing and resolve identified issues
Ensure readiness of tools, equipment, and materials
Travel regularly for site visits and team oversight
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED required
Must reside within a reasonable commuting distance of a major commercial airport
Preferred proximity to VPI core service regions: Seattle, Portland, San Francisco Bay Area, Los Angeles Area, Denver, Charlotte, Washington DC, Dallas, or Boston
5–10 years of experience in the vinyl window/door industry or manufacturing
Valid driver’s license with a clean DMV record
Proficiency with hand tools, including drills, saws, levels, and tape measures
Knowledge of window, door, glass, and glazing repair methods
Ability to work independently with minimal supervision
Strong problem-solving skills
Demonstrated customer service experience
Clear, concise communication skills
Ability to guide and mentor a technician team
Strong multitasking and organizational abilities
Ability to prioritize customer needs and company requirements
Ability to remain calm and de-escalate conflicts
Experience using office equipment, including laptop, phone, and iPad
Ability to apply specialized repair procedures
Proficiency with Office 365, Cantor, SharePoint, UKG, Autodesk, My Apps, and Concur
Ability to work at heights above 50 feet using MEWP, scaffolding, and boom lifts
Ability to lift up to 75 pounds regularly
Frequent travel, with typical return home on weekends
Willingness to work frequent overtime

Benefits

Comp & perks

Medical, dental, vision, and basic life insurance for employees and families
Ten paid holidays throughout the calendar year
Flexible Paid Time Off Policy for vacation, illness, or other reasons
401k Retirement Savings Plan
Prescription Drug Plan
Flexible Spending Account (FSA)
Health Reimbursement Account (HRA)
Employee Assistance Program (EAP)
Tuition Reimbursement
Employee Discount Program
Competitive compensation and benefits packages
Workplace flexibility