National Field Service Supervisor

JELD-WEN, Inc.

National Field Service Supervisor overseeing technicians, safety, repairs, and customer service for JELD-WEN’s commercial window and patio-door manufacturing division. Managing nationwide site visits, service documentation, materials, and field operations.

Posted 8/16/2026full-timeWashington, DC • District of Columbia, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $76,700 - $127,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in overseeing field service operations, ensuring safety compliance, and delivering exceptional customer service. Proficient in guiding and mentoring technicians while managing logistics and documentation effectively.

Highest-signal resume keywords

Field Service ManagementCustomer Service ExperienceSafety Compliance AuditsProficiency With Hand ToolsTeam Leadership and Mentoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vinyl Window/Door Industry ExperienceKnowledge of Repair MethodsSpecialized Repair ProceduresAbility to Work at HeightsLifting Up to 75 PoundsOffice 365 ProficiencyAutodesk ProficiencyCantor ProficiencySharePoint ProficiencyUKG Proficiency

Soft Skills

Strong Problem-Solving SkillsClear Communication SkillsMultitasking AbilitiesOrganizational AbilitiesConflict De-escalation

Tools & Technologies

LaptopsPhonesIPadsMEWPsScaffoldingBoom Lifts

Certifications & Qualifications

High School Diploma or GEDValid Driver’s License

Industry Keywords

Field Service TeamSafety AuditsMaterial OrdersCustomer SatisfactionOn-Site RepairsWater TestingTravel Requirements

About the role

Key responsibilities & impact

Oversee the safety, performance, and daily operations of the Field Service team
Lead, train, mentor, and support Field Service Technicians
Monitor field operations for safety compliance and conduct field safety audits and training
Oversee material orders, manage on-time delivery, and adjust schedules
Guide technicians in diagnosing product failures, damage, and workmanship issues
Assist with on-site repairs, evaluations, and inspections
Maintain documentation of service activities
Prepare detailed customer reports with photos, issue descriptions, and product identification
Ensure timely resolution of customer issues and maintain customer satisfaction
Liaise between customers and the field service team
Review team expense reports bi-weekly
Attend and document water testing and resolve identified issues
Ensure readiness with proper tools, equipment, and materials
Travel regularly by air and ground transportation for site visits and team oversight
Work at heights above 50 feet and lift up to 75 pounds regularly
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED required
Reside within reasonable commuting distance of a major commercial airport, preferably within VPI core service regions
5–10 years of experience in the vinyl window/door industry or manufacturing
Valid driver’s license with a clean DMV record
Proficiency with hand tools including drills, saws, levels, and tape measures
Knowledge of window, door, glass, and glazing repair methods
Ability to work independently with minimal supervision
Strong problem-solving skills
Demonstrated customer service experience
Clear, concise communication skills
Ability to guide and mentor a technician team
Strong multitasking and organizational abilities
Ability to prioritize customer and company requirements
Ability to remain calm and de-escalate conflicts
Experience using laptops, phones, and iPads
Ability to apply specialized repair procedures
Proficiency with Office 365, Cantor, SharePoint, UKG, Autodesk, My Apps, and Concur
Ability to work at heights above 50 feet using MEWPs, scaffolding, and boom lifts
Ability to lift up to 75 pounds regularly
Willingness to work frequent overtime
Frequent travel with typical return home on weekends

Benefits

Comp & perks

Medical, dental, vision, and basic life insurance
Ten paid holidays throughout the calendar year
Flexible Paid Time Off Policy
401k Retirement Savings Plan
Prescription Drug Plan
Flexible Spending Account (FSA)
Health Reimbursement Account (HRA)
Employee Assistance Program (EAP)
Tuition Reimbursement
Employee Discount Program
Competitive compensation and benefits package