National Field Service Supervisor

JELD-WEN, Inc.

Field Service Supervisor overseeing technicians, safety, repairs, and customer service for JELD-WEN’s window and patio-door manufacturing division. Coordinating site visits, materials, quality inspections, and frequent national travel.

Posted 8/13/2026full-timeNorth Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $76,700 - $127,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in overseeing field service operations, ensuring safety compliance, and maintaining high-quality standards in the vinyl window and door industry. Proficient in mentoring technicians, resolving customer issues, and utilizing various tools and technologies to enhance service delivery.

Highest-signal resume keywords

Field Service ManagementVinyl Window/Door Industry ExperienceSafety Compliance AuditsCustomer Service ExcellenceProficiency with Hand Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Field Service OperationsWindow, Door, Glass, and Glazing Repair MethodsSpecialized Repair ProceduresOffice 365 ProficiencyCantorSharePointUKGAutodeskMEWP OperationLifting Up to 75 Pounds

Soft Skills

Problem-Solving SkillsClear Communication SkillsMentoring AbilitiesMultitaskingOrganizational Abilities

Tools & Technologies

Hand ToolsLaptopPhoneIPadConcur

Certifications & Qualifications

High School Diploma or GEDValid Driver’s License

Industry Keywords

Field Service TeamSafety ComplianceCustomer SatisfactionMaterial OrdersOn-Site RepairsSite VisitsWater TestingExpense Reports

About the role

Key responsibilities & impact

Oversee the safety, performance, and daily operations of the Field Service team
Lead, train, mentor, and support Field Service Technicians
Monitor field operations and ensure safety compliance
Conduct field safety audits and training sessions
Oversee material orders, on-time delivery, and schedule adjustments
Guide technicians in diagnosing product failures, damage, and workmanship issues
Ensure field work meets company quality standards
Assist with on-site repairs, evaluations, and inspections
Maintain documentation of service activities
Prepare detailed customer reports with photos, issue descriptions, and product identification
Ensure timely resolution of customer issues and maintain customer satisfaction
Liaise between customers and the field service team
Review team expense reports bi-weekly
Attend and document water testing and resolve identified issues
Ensure readiness of tools, equipment, and materials
Conduct regular site visits and provide team oversight through air and ground travel

Requirements

What you’ll need

High School Diploma or GED required
Must reside within reasonable commuting distance of a major commercial airport
Preferably located within VPI core service regions: Seattle, Portland, San Francisco Bay Area, Los Angeles Area, Denver, Charlotte, Washington DC, Dallas, or Boston
5–10 years of experience in the vinyl window/door industry or manufacturing
Valid driver’s license with a clean DMV record
Proficiency with hand tools, including drills, saws, levels, and tape measures
Knowledge of window, door, glass, and glazing repair methods
Ability to work independently with minimal supervision
Strong problem-solving skills
Demonstrated customer service experience
Clear, concise communication skills
Ability to guide and mentor a technician team
Strong multitasking and organizational abilities
Ability to prioritize customer needs and company requirements
Ability to remain calm and de-escalate conflicts
Experience using office equipment including laptop, phone, and iPad
Ability to apply specialized repair procedures
Proficiency with Office 365, Cantor, SharePoint, UKG, Autodesk, My Apps, and Concur
Ability to work at heights above 50 feet using MEWP, scaffolding, or boom lifts
Ability to lift up to 75 pounds regularly
Willingness to travel frequently and work frequent overtime

Benefits

Comp & perks

Medical, dental, vision, and basic life insurance
Ten paid holidays throughout the calendar year
Flexible Paid Time Off Policy for vacation, illness, or other reasons
401k Retirement Savings Plan
Prescription Drug Plan
Flexible Spending Account (FSA)
Health Reimbursement Account (HRA)
Employee Assistance Program (EAP)
Tuition Reimbursement
Employee Discount Program
Competitive compensation and benefits packages