Inside Sales Specialist

JELD-WEN, Inc.

Inside Sales Specialist handling customer orders and quotes at JELD-WEN. Ensuring efficient, timely, and professional customer service with a focus on satisfaction.

Posted 7/30/2026full-timeSterling Heights • Missouri • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service with a focus on first contact resolution, effective communication, and problem-solving. Proficient in Microsoft Office applications and committed to continuous improvement in service delivery.

Highest-signal resume keywords

Customer Service ExperienceMicrosoft Office ProficiencyProblem-Solving SkillsStrong Communication SkillsOrder Processing

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingQuote ManagementData Systems UsageAudit OrdersResearch Skills

Soft Skills

Self-MotivatedPositive AttitudeMulti-TaskingProfessionalismCustomer Satisfaction Focus

Certifications & Qualifications

High School Diploma

Industry Keywords

Customer RelationsService ExpectationsSales SupportWorkflow ImprovementsProduct Knowledge

About the role

Key responsibilities & impact

Supports Jeld Wen’s commitment to providing world-class service ensuring customer orders and quotes are handled in an efficient, timely, and professional manner
Supports order entry workflow improvements
Consistently demonstrate a high level of accuracy and report/escalate issues that may impede order fulfillment
Maintain a thorough understanding of the JELD-WEN customer(s) and their needs
Professionally resolve and/or manage customer situations with a goal of first contact resolution
Identify and determine the best solution by problem-solving, and perform research by interfacing with manufacturing, operations, product management, logistics, and sales to provide the highest level of service
Process Orders, Quotes and provide any revisions as needed per departmental guidelines
Address customer questions or issues that come into the sales team by providing courteous and prompt responses
Audit Orders/Quotes as needed
Escalate non-routine issues and report to department leadership any areas that do not meet service expectations
Update management on customer developments/issues
Communicate and coordinate with peers, internal partners and management as necessary
Use appropriate data systems to follow up with contacts
Interface with the proper team to bring resolution to customer issues (Operations, Sales, or Marketing)
Support the sales team by developing and maintaining positive customer relations which can affect product revenue(s)
Continuously grow knowledge through JW-supported tools to further understanding of JW products, operations, websites, and literature to add value to and assist customers
Communicate product details and specifications
Resolve/Escalate Catalog Issues or pricing issues
Assist department leadership with departmental process improvements
Other duties as assigned

Requirements

What you’ll need

High School Diploma
4-6 years’ Customer Service experience in a professional business environment
Intermediate to expert level skills in Microsoft Office applications
Passionate about providing exceptional customer experience
Ability to quickly learn new software, systems, or processes
Strong communication skills (verbal and written)
Must be self-motivated, confident, positive and professional when dealing with both internal and external customers
Must be laser focused on customer satisfaction
Must have a strong work ethic with a positive can-do attitude and the ability to multi-task in a fast-paced environment

Benefits

Comp & perks

Competitive compensation & benefits packages
Medical & dental
Generous leave policies
Retirement program