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Customer Service Coordinator
JELD-WEN, Inc.Customer Service Coordinator responsible for resolving customer inquiries swiftly at Jeld-Wen. Building relationships and improving customer service experience in a fast-paced environment.
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Build positive relationships with customers
- Maintain a positive, empathetic and professional attitude toward customers at all times
- Improve customer service experience
- Process complex drawings, quotes and order requests per departmental guidelines
- Address customer inquiries by phone, web/email, mail, fax, chat, or Social Media
Requirements
What you’ll need- High School Diploma/GED required (years of experience will be considered)
- Associate's Degree preferred
- ERP systems, CRM, Salesforce, SAP, or Titan experience preferred
- Door manufacturing experience preferred
- 3 years of Customer Service experience with demonstrated JW product and system knowledge
Benefits
Comp & perks- medical & dental
- generous leave policies
- retirement program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceorder processingdrawing processingquote processingJW product knowledge
Soft Skills
relationship buildingempathyprofessionalismcommunication
Certifications
High School DiplomaGEDAssociate's Degree