Content Marketing Manager

• ** This is 12-month contract opportunity with potential to extend **
• Manage the end-to-end development cycle of content projects to support product launches
• Interview subject matter experts and conduct discovery research to discern content organization
• Write, edit, and optimize external knowledge base content
• Update internal knowledge base articles, including troubleshooting articles, handling guides, one-pagers and how-to articles
• Maintain and update a collection of support macros for support agents that demonstrate their Support voice and tone
• Work directly with the Training Development team to ensure cohesive messaging of information to support agents
• Collaborate with cross-functional stakeholders to support product launch activity
• Participate in content peer reviews and provide concise, actionable feedback

Content Specialist

Principal Associate, Content Designer

Content Specialist

Content Marketing Manager

Senior Manager, Content Marketing, Community

E-Content Specialist – Contract