Director, Global Compute Operations and Engineering
Citi
Content Specialist
JeffreyM Consulting
contract
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $25 - $30 per hour
Job Level
JuniorMid-Level
About the role
- ** This is 12-month contract opportunity with potential to extend **
- Manage the end-to-end development cycle of content projects to support product launches
- Interview subject matter experts and conduct discovery research to discern content organization
- Write, edit, and optimize external knowledge base content
- Update internal knowledge base articles, including troubleshooting articles, handling guides, one-pagers and how-to articles
- Maintain and update a collection of support macros for support agents that demonstrate their Support voice and tone
- Work directly with the Training Development team to ensure cohesive messaging of information to support agents
- Collaborate with cross-functional stakeholders to support product launch activity
- Participate in content peer reviews and provide concise, actionable feedback
Requirements
- 2-5 years experience documenting software products.
- Proven working experience in technical writing and/or software documentation, with portfolio
- Ability to work autonomously, with excellent time management and organizational skills
- Ability to deliver high quality content, paying extreme attention to detail
- Ability to quickly grasp complex technical concepts and make them easily understandable by various tiers of support
- Excellent writing, editing, and proofreading skills in English
- Experience developing written content, adhering to style and brand guides
