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Director, EHR Applications – Patient Experience, Community Engagement Team
JeffersonDirector leading Epic EHR application strategy, implementations, and teams for Jefferson’s health system. Driving clinical workflow optimization, technology adoption, and patient outcomes.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading the design, development, and implementation of enterprise EHR and clinical applications, with a focus on optimizing clinical workflows and enhancing provider and patient experiences. Proven ability to manage large-scale projects, vendor relationships, and cross-functional teams while ensuring adherence to organizational goals and quality standards.
Highest-signal resume keywords
Enterprise EHR ImplementationProject ManagementTeam LeadershipEpic CertificationBudget Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Implementation ExperienceIntegrated Systems ArchitectureTechnical CollaborationProject Resource ManagementChange Management
Soft Skills
Strong Communication SkillsCoaching and MentoringConflict Resolution
Tools & Technologies
Epic EMRHealthcare Applications
Certifications & Qualifications
EPIC CertificationPMP Certification
Industry Keywords
Information ServicesHealthcare OperationsLarge Hospital/IDN ExperienceClinical WorkflowsOperational Change
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Provide strategic leadership and oversight for the design, development, implementation, and lifecycle management of enterprise EHR and clinical applications
- Align application strategy with organizational goals to optimize clinical workflows, provider experience, and patient outcomes
- Partner with senior clinical and operational leaders to define requirements, prioritize initiatives, and drive technology adoption
- Govern application configuration, optimization, and integration for scalability and interoperability
- Lead teams through application planning, testing, deployment, and continuous improvement
- Manage vendor relationships, budgets, and performance metrics
- Manage adherence to the Guiding Principles of the Epic EMR implementation
- Develop project business cases and RFP/RFI requests
- Define requirements, deliverables, objectives, resources, and project schedules
- Ensure scope, change, communications, and risk-management processes are followed
- Identify and mitigate tasks, conflict, and communication issues
- Escalate issues and risks to executive leadership
- Manage Epic and related projects through successful completion in a matrix project-management organization
- Ensure outcomes and deliverables meet organizational goals, objectives, and quality standards
- Advocate for and facilitate operational change and transformation associated with Epic EMR and other application technology projects
- Support staff growth and development, including managers
- Champion innovation, operational efficiency, collaboration, and accountability across multidisciplinary teams
Requirements
What you’ll need- High School Diploma/GED
- 7 years implementation and support experience
- Progressive experience in Information Services, or a combination of Information Services and direct healthcare experience
- Medium to large-scale implementation/upgrades experience
- Project resource and budget management
- Large Hospital/IDN Information Technology experience and/or healthcare operations experience
- Program/large project management
- Implementation/upgrade facilitation
- Integrated systems architecture planning, development, and implementation
- Technical collaboration, including interfaces, hardware, and reporting
- Team leadership
- Coaching and mentoring
- Triaging on-call/disaster recovery/business continuity
- Strong oral and written communication skills
- Preferred: Bachelor’s or Master’s degree in Computer Science or Healthcare
- Preferred: 10 years progressive experience in Information Services, or a combination of Information Services and direct healthcare experience
- Preferred: Implementation and support experience
- Preferred: EPIC Certification or PMP certification
Benefits
Comp & perks- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability insurance
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits with group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
- Medical insurance, including prescription coverage, for all colleagues including less-than-part-time colleagues, adjunct faculty, per diem colleagues, and Jeff Temps