Patient Services Associate II – Pain Center

Jefferson

Patient Services Associate enhancing patient experience at Jefferson Health facility by managing patient arrival and departure activities. Support the efficient flow of patients while ensuring courteous treatment and compliance with regulations.

Posted 7/16/2026full-timePhiladelphia • Pennsylvania • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient interaction and administrative processes, ensuring compliance with HIPAA regulations while enhancing the overall patient experience through efficient appointment scheduling and insurance verification.

Highest-signal resume keywords

Patient InteractionInsurance VerificationAppointment SchedulingHIPAA ComplianceCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Pre CertificationsPre AuthorizationsCheck In ProcessingCheck Out ProcessingPoint Of Service Activities

Soft Skills

Professional CommunicationCourteous TreatmentProblem Escalation

Tools & Technologies

EPIC

Industry Keywords

Patient ExperienceHealthcare ComplianceFederal RegulationsState RegulationsLocal Regulations

About the role

Key responsibilities & impact

Enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department.
Obtains pre certifications and/or pre authorizations for procedures, verifies insurance, referrals and patient demographic information.
Supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.
Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
Greets and interacts with patients/visitors in a professional manner, on phone or in person.
Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.

Requirements

What you’ll need

HS Diploma or equivalent required
Customer service and/or patient facing healthcare experience preferred.

Benefits

Comp & perks

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription)
supplemental insurance
dental
vision
life and AD&D insurance
short- and long-term disability
flexible spending accounts
retirement plans
tuition assistance
voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.