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Patient Service Associate I – Orthopedics
JeffersonPatient Service Associate enhancing patient experience by processing arrival and departure activities at Jefferson's outpatient practice. Working at the front desk, verifying insurance and maintaining patient flow.
Core Competencies
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Demonstrates expertise in patient interaction and administrative support within an outpatient practice, ensuring compliance with HIPAA regulations and maintaining confidentiality of patient information. Proficient in managing appointment scheduling and enhancing the overall patient experience through courteous communication and efficient service delivery.
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About the role
Key responsibilities & impact- Enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department.
- Primarily working at the front desk of an outpatient practice the PSA I verifies insurance, referrals and patient demographic information.
- Supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.
- Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
- Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
- Greets and interacts with patients/visitors in a professional manner, on phone or in person.
- Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
- Adheres to HIPAA privacy and security requirements.
- Ensures compliance with all applicable federal, state, and local regulatory standards.
Requirements
What you’ll need- Must be able to communicate courteously with patients and/or visitors.
- Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors.
- Ability to complete multiple tasks and work under pressure.
- Ability to maintain confidentiality of patient information.
Benefits
Comp & perks- Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
- Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.