Patient Services Associate II – Medical Oncology

Jefferson

Patient Services Associate II enhancing patient/customer experience, verifying insurance and managing appointments at Thomas Jefferson University Health. Interacting courteously with patients and supporting efficient practice flow.

Posted 7/15/2026full-timeWillow Grove • Pennsylvania • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and a commitment to enhancing the patient experience through professional interactions. Proficient in processing data and managing time-sensitive tasks while ensuring compliance with regulatory standards.

Highest-signal resume keywords

Patient Experience EnhancementData Processing and InterpretationMulti-Tasking in Time-Sensitive EnvironmentsInsurance VerificationRegulatory Compliance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data ProcessingInsurance VerificationPre-CertificationPre-Authorization

Soft Skills

Courteous CommunicationProfessional InteractionCustomer Service

Certifications & Qualifications

HS Diploma or Equivalent

Industry Keywords

Patient Demographic InformationRegulatory StandardsJefferson Experience

About the role

Key responsibilities & impact

enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department
Obtains pre certifications and/or pre authorizations for procedures
verifies insurance, referrals and patient demographic information
Supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors
Maintain efficient flow of practice and escalates patient and/or provider concerns as appropriate
Greets and interacts with patients/visitors in a professional manner, on phone or in person
Ensures compliance with all applicable federal, state, and local regulatory standards

Requirements

What you’ll need

HS Diploma or equivalent required
Must be able to communicate courteously with patients and/or visitors.
Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors.
Ability to process and interpret data.
Ability to multi task while managing a time sensitive workload.

Benefits

Comp & perks

medical (including prescription) insurance
supplemental insurance
dental
vision
life and AD&D insurance
short- and long-term disability
flexible spending accounts
retirement plans
tuition assistance
access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service
access to medical (including prescription) insurance for all colleagues, including those who work less than part-time