Central Scheduling Representative – Virtual Check In/Out

Jefferson

Central Scheduler coordinating patient appointments for Jefferson Health with a focus on service excellence. Utilizing EMR and telephony software for efficient scheduling and registration processes.

Posted 7/14/2026full-timePhiladelphia • Pennsylvania • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in scheduling and registration processes within a healthcare setting, utilizing Electronic Medical Records (EMR) and automated call distribution software. Strong focus on customer service, accuracy, and effective communication to enhance patient access and care coordination.

Highest-signal resume keywords

Electronic Medical Record (EMR) ProficiencyCustomer Service ManagementAttention to DetailMedical Terminology KnowledgeBilingual Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SchedulingRegistrationData EntryMedical TerminologyType 35 WPM

Soft Skills

Effective CommunicationAnalytical ThinkingDecision MakingTeamworkRelationship Management

Tools & Technologies

Automated Call Distribution SoftwareEMR Software

Industry Keywords

HealthcarePatient AccessInsurance VerificationCare Coordination

About the role

Key responsibilities & impact

Handles scheduling related requests for patients and families utilizing an automated call distribution software and protocols to efficiently and accurately schedule appointments.
Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
Schedule patient appointments and register patient across the Jefferson Health System in accordance with established clinical and insurance requirements to improve access and care coordination.
Utilize Electronic Medical Record (EMR) to complete scheduling and registration, confirm appointments, obtain and/or verify demographic information, obtain and/or verify insurance benefit eligibility, answer inquiries and resolve user issues in accordance with established protocols.

Requirements

What you’ll need

1 year Previous related experience required.
Accuracy and Attention to Detail
Analytical Thinking
Calendaring
Customer Interaction
Customer Service Management
Decision Making and Critical Thinking
Effective Communications
Information Capture
Leadership
Listening
Relationship Management
Teamwork
Proficient in the use of computers.
Type 35 wpm.
Knowledge of medical terminology and medical terminology used by insurance and managed care health plans.
Bilingual skills a plus.

Benefits

Comp & perks

medical (including prescription)
supplemental insurance
dental
vision
life and AD&D insurance
short- and long-term disability
flexible spending accounts
retirement plans
tuition assistance
voluntary benefits