Customer Support

• Maintain and update academic records of all students and plans and implements the registration process for rotations.
• Working with the Director of Student Affairs coordinates times and locations for rotations and resolve scheduling conflicts.
• Record keeping of all classes and curriculum prerequisites; compiling enrollment statistics and advise students regarding eligibility.
• Liaises with staff at affiliated hospitals and other clinical sites to ensure students remain fully compliant with their requirements for clinical experiences as they rotate among sites this includes student evaluation completion.
• Coordinate administrative process for recruitment and orientation of students to the organization.
• Manage student compliance with all Network, Federal and State.
• Responds to student needs in a timely, professional, helpful, and courteous manner, regardless of the student’s attitude.
• Identifies and understands student support issues, school/university needs and effectively addresses and resolves issues.
• Collects and inputs data into the appropriate source systems.
• Provides preliminary data analysis and reports as requested.
• Maintains and updates academic records for student learners in the network.
• Coordinates and facilitates the student orientation.
• Prioritizes workload.
• Complies with network policies including confidentiality policies.
• Regularly and within 48 hours, reads and responds to e-mail and telephone communications.
• Stays current on Network updates.
• Performs other duties as assigned or required by supervisor.

Student Support Specialist

Claims Support Representative

Analyst, CB Customer Experience