Student Support Specialist
Jefferson
full-time
Posted on:
Location Type: Office
Location: Philadelphia • Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Entry Level
About the role
- Maintain and update academic records of all students and plans and implements the registration process for rotations.
- Working with the Director of Student Affairs coordinates times and locations for rotations and resolve scheduling conflicts.
- Record keeping of all classes and curriculum prerequisites; compiling enrollment statistics and advise students regarding eligibility.
- Liaises with staff at affiliated hospitals and other clinical sites to ensure students remain fully compliant with their requirements for clinical experiences as they rotate among sites this includes student evaluation completion.
- Coordinate administrative process for recruitment and orientation of students to the organization.
- Manage student compliance with all Network, Federal and State.
- Responds to student needs in a timely, professional, helpful, and courteous manner, regardless of the student’s attitude.
- Identifies and understands student support issues, school/university needs and effectively addresses and resolves issues.
- Collects and inputs data into the appropriate source systems.
- Provides preliminary data analysis and reports as requested.
- Maintains and updates academic records for student learners in the network.
- Coordinates and facilitates the student orientation.
- Prioritizes workload.
- Complies with network policies including confidentiality policies.
- Regularly and within 48 hours, reads and responds to e-mail and telephone communications.
- Stays current on Network updates.
- Performs other duties as assigned or required by supervisor.
Requirements
- Bachelor’s degree preferred in any field plus one-year clerical experience working with post-secondary students
- Requires word processing, spreadsheet and typing skills; must be able to do data entry with a high degree of accuracy; multi-task and work independently to meet goals and deadlines
- Experience with a student records system a plus.
- Excellent organizational and administrative abilities
- Excellent communication skills, including when collaborating with multiple departments
- Complete familiarity with computers and database management is required.
Benefits
- medical (including prescription) insurance
- supplemental insurance
- dental
- vision
- life and AD&D insurance
- short- and long-term disability
- flexible spending accounts
- retirement plans
- tuition assistance
- tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entrydata analysisrecord keepingstudent records systemword processingspreadsheet skillstyping skills
Soft skills
organizational abilitiesadministrative abilitiescommunication skillsproblem-solvingtime managementcustomer service
Certifications
Bachelor's degree