Bilingual Collections, Accounts Receivable Specialist

Jeeves

Senior Collections Specialist managing internal and external Collection Operations for LATAM markets at Jeeves. Collaborating with Finance, Risk, and Operations teams to optimize collection processes.

Posted 7/6/2026full-timeBogotá • 🇨🇴 ColombiaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Manage an assigned end-to-end B2B accounts receivable portfolio, utilizing advanced collection methodologies to maximize recovery and reduce past-due percentages.
Directly monitor, drive, and optimize the performance of our AI partner for Collections, ensuring automated workflows and AI contact strategies are executing correctly.
Maintain a proactive approach to identifying high-risk or deteriorating accounts early, providing timely visibility and actionable insights to the Risk Team.
Act as a central point of contact to navigate and collaborate seamlessly with internal functions working closely with Collections, including Go-To-Market (GTM), Customer Support, Accounting, and Payment Application.
Proactively drive and manage relationship workflows with external collection agencies and oversee preliminary legal matters regarding non-performing accounts.
Work independently and rigorously adhere to established financial processes, credit policies, and operational guardrails.
Execute high-level executive outreach via phone, email, and chat. Maintain a strict, target-driven follow-up cadence to ensure tasks, commitments, and payments are performed exactly on time.
Investigate root causes for non-payment, verify funding sources, and build data-driven business cases for account write-offs or payment restructures.

Requirements

What you’ll need

Minimum of 2 years of proven, verifiable experience in Collections or Accounts Receivable, ideally within a fast-paced fintech, banking, or corporate B2B sector.
Professional fluency in English and Spanish is mandatory (both written and spoken) to support international corporate accounts and stakeholders.
Exceptionally disciplined, proactive, and focused, with a strong internal drive to meet tight deadlines and handle complex objections.
Strong foundational understanding of corporate liquidity, and financial risk mitigation.
Advanced skills in Microsoft Excel/Office Suite; comfortable adopting, auditing, and managing AI-driven systems and CRM/Collections databases.
Bachelor’s or Associate’s degree in Finance, Accounting, Business Administration, or a related field.
Proven ability to work independently under pressure while maintaining meticulous attention to detail and zero oversight on daily follow-ups.
Location Requirement: This role is based out of Bogotá, Colombia, and is a full-time hybrid position where it is required to come into our office in the Parque de la 93 area (2–3 days/week). #LI-HYBRI

Benefits

Comp & perks

Health insurance
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Accounts ReceivableCollectionsFinancial AnalysisData-Driven Decision MakingCredit PoliciesOperational ProcessesAI-Driven Systems ManagementCRM/Collections DatabasesRoot Cause AnalysisPayment Restructuring

Soft Skills

Proactive ApproachAttention to DetailDisciplineTime ManagementComplex Problem Solving

Certifications

Bachelor’s Degree in FinanceAssociate’s Degree in AccountingBusiness Administration