Jeeves

IT Specialist

Jeeves

full-time

Posted on:

Location Type: Hybrid

Location: Bogotá • Colombia

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Tech Stack

JamfMacOSPython

About the role

  • Manage onboarding and offboarding workflows including device provisioning, account setup, and access management.
  • Serve as the first point of contact for IT support requests.
  • Maintain device inventory and oversee MDM tooling.
  • Administer SaaS tools and user permissions; audit access periodically.
  • Support IT security initiatives including MFA enforcement and SSO configuration.
  • Document IT processes, runbooks, and policies.
  • Identify gaps in our tooling or workflows.
  • Partner with Finance and HR on procurement and budget tracking for IT spend.

Requirements

  • 3–5 years of experience in IT support, systems administration, or a similar role.
  • Fluent in English
  • Solid working knowledge of macOS and Windows environments.
  • Hands-on experience with Google Workspace administration (groups, policies, audit logs).
  • Familiarity with MDM solutions such as Jamf, Kandji, or Mosyle.
  • Working knowledge of SSO and identity management (Okta, Google SSO, or similar).
  • Strong troubleshooting instincts.
  • Clear written communication.
  • Comfortable working independently in a remote-first, async environment.
  • Experience at a fast-growing startup or fintech company a plus.
  • Familiarity with security frameworks or compliance programs (SOC 2, ISO 27001).
  • Scripting experience (Bash, Python, or AppleScript).
  • Experience with network administration, VPN configuration, or office infrastructure setup.
Benefits
  • Health insurance
  • Remote work options
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supportsystems administrationGoogle Workspace administrationMDM solutionsSSOscriptingnetwork administrationVPN configurationdevice provisioningaccess management
Soft Skills
troubleshootingclear written communicationindependent workremote workasynchronous communication