IT Specialist

Jeeves

IT Specialist managing day-to-day technology operations for a global team at Jeeves. Supporting hardware, software, and internal tools in a hybrid role based in Bogotá.

Posted 4/15/2026full-timeBogotá • 🇨🇴 ColombiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

JamfMacOSPython

About the role

Key responsibilities & impact

Manage onboarding and offboarding workflows including device provisioning, account setup, and access management.
Serve as the first point of contact for IT support requests.
Maintain device inventory and oversee MDM tooling.
Administer SaaS tools and user permissions; audit access periodically.
Support IT security initiatives including MFA enforcement and SSO configuration.
Document IT processes, runbooks, and policies.
Identify gaps in our tooling or workflows.
Partner with Finance and HR on procurement and budget tracking for IT spend.

Requirements

What you’ll need

3–5 years of experience in IT support, systems administration, or a similar role.
Fluent in English
Solid working knowledge of macOS and Windows environments.
Hands-on experience with Google Workspace administration (groups, policies, audit logs).
Familiarity with MDM solutions such as Jamf, Kandji, or Mosyle.
Working knowledge of SSO and identity management (Okta, Google SSO, or similar).
Strong troubleshooting instincts.
Clear written communication.
Comfortable working independently in a remote-first, async environment.
Experience at a fast-growing startup or fintech company a plus.
Familiarity with security frameworks or compliance programs (SOC 2, ISO 27001).
Scripting experience (Bash, Python, or AppleScript).
Experience with network administration, VPN configuration, or office infrastructure setup.

Benefits

Comp & perks

Health insurance
Remote work options
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supportsystems administrationGoogle Workspace administrationMDM solutionsSSOscriptingnetwork administrationVPN configurationdevice provisioningaccess management

Soft Skills

troubleshootingclear written communicationindependent workremote workasynchronous communication