Senior Director – Customer Success, Auto Adjacent Solutions

JDPA LIMITED

Senior Director leading customer success, renewals, and team performance for JD Power’s auto data and analytics business. Coaching managers and driving retention, growth, and forecast accuracy.

Posted 8/7/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $150,000 - $175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management, team leadership, and strategic account management, with a strong focus on driving renewals, retention, and revenue growth. Proficient in utilizing CRM tools and analytics to enhance performance and customer engagement.

Highest-signal resume keywords

Customer Success ManagementTeam LeadershipCoaching SkillsSaaS ExperienceSalesforce Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer RenewalsPipeline ManagementForecast AccuracyAccount PlanningData Analytics

Soft Skills

Influencing SkillsCross-Functional LeadershipExecutive Presence

Tools & Technologies

SalesforceCRM Platforms

Industry Keywords

B2B Customer SuccessRenewals ProcessCustomer HealthRecurring RevenueHigh-Impact Negotiations

About the role

Key responsibilities & impact

Own renewals bookings performance for the assigned industry or product scope through effective team leadership
Translate customer success strategy into clear priorities, tiered servicing focus, and execution plans
Ensure disciplined pipeline management, deal hygiene, and forecast accuracy across the team
Review and inspect performance regularly, addressing gaps and risks
Lead, coach, and develop team members across experience levels
Establish expectations for renewals process adherence, account planning, and customer servicing/account management
Provide hands-on coaching for complex renewals, strategic accounts, and high-impact negotiations
Build management capability and prepare future leaders
Orchestrate team activity across multiple segments, products, and customer types
Coordinate customer success managers, specialists, Customer Solutions, and product management
Drive adoption of enterprise customer success tools, methodologies, and operating cadences
Identify system-level blockers and partner cross-functionally to resolve them
Serve as an escalation point and executive presence for strategic deals and customer issues
Participate in high-value customer meetings and executive briefings
Reinforce JD Power’s value proposition and partnership mindset with senior customer stakeholders
Drive renewals bookings, retention, recurring revenue, customer health, adoption, pipeline strength, renewal rates, forecast accuracy, execution rigor, and talent development

Requirements

What you’ll need

Bachelor’s Degree required; Master’s degree preferred
7–10+ years of customer success experience with significant people leadership responsibility
Proven success managing and scaling complex B2B customer success teams
Strong coaching skills with the ability to influence without direct renewals responsibility
Experience in data, analytics, SaaS, research, or advisory-based businesses
Executive presence and strong cross-functional leadership capability
Experience with Salesforce or equivalent CRM platforms

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account JDPA LIMITED Website LinkedIn All Job Openings - employees 🚘 Automotive 🛡️ Insurance 💼 Consulting Automotive
Insurance
Consulting JDPA LIMITED is a provider of data, analytics, and software solutions serving the automotive ecosystem and adjacent financial and insurance sectors. It offers vehicle valuations, market and retail intelligence, quality and customer-experience benchmarks, digital marketing and advisory services to OEMs, dealers, insurers and lenders. JDPA LIMITED combines proprietary customer and VIN data with advanced analytics and SaaS products to help clients improve product design, retail performance, risk management, and finance operations. Senior Director – Customer Success, Auto Adjacent Solutions Job not on LinkedIn 🔥 56 minutes ago 🇺🇸 United States – Remote 💵 $150k - $175k / year ⏰ Full Time 🟠 Senior 🏆 Customer Success Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own renewals bookings performance for the assigned industry or product scope through effective team leadership
Translate customer success strategy into clear priorities, tiered servicing focus, and execution plans
Ensure disciplined pipeline management, deal hygiene, and forecast accuracy across the team
Review and inspect performance regularly, addressing gaps and risks
Lead, coach, and develop team members across experience levels
Establish expectations for renewals process adherence, account planning, and customer servicing/account management
Provide hands-on coaching for complex renewals, strategic accounts, and high-impact negotiations
Build management capability and prepare future leaders
Orchestrate team activity across multiple segments, products, and customer types
Coordinate customer success managers, specialists, Customer Solutions, and product management
Drive adoption of enterprise customer success tools, methodologies, and operating cadences
Identify system-level blockers and partner cross-functionally to resolve them
Serve as an escalation point and executive presence for strategic deals and customer issues
Participate in high-value customer meetings and executive briefings
Reinforce JD Power’s value proposition and partnership mindset with senior customer stakeholders
Drive renewals bookings, retention, recurring revenue, customer health, adoption, pipeline strength, renewal rates, forecast accuracy, execution rigor, and talent development 🎯 Requirements
Bachelor’s Degree required; Master’s degree preferred
7–10+ years of customer success experience with significant people leadership responsibility
Proven success managing and scaling complex B2B customer success teams
Strong coaching skills with the ability to influence without direct renewals responsibility
Experience in data, analytics, SaaS, research, or advisory-based businesses
Executive presence and strong cross-functional leadership capability
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