End User Support Technician

JDPA LIMITED

End User Support Technician providing remote technical support and managing user accounts at JD Power. Ensuring hardware/software operations, troubleshooting, and Office 365 support for a leading data intelligence firm.

Posted 6/13/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$45,000 - CA$55,000 per yearWebsite

About the role

Key responsibilities & impact

Manage user accounts, including adding, removing, and updating group memberships and passwords.
Analyze, diagnose, and resolve desktop issues for end-users, including remote support.
Install, configure, test, maintain, and troubleshoot hardware and software.
Respond to incoming calls, tickets, and emails regarding technical issues.
Perform installs, moves, adds, and changes (MAC) for hardware and software setups.
Provide support for Office 365 applications across PC, Apple, and mobile platforms.
Liaise with third-party vendors and maintain inventory of physical, virtual, and software assets.

Requirements

What you’ll need

Demonstrable experience in technical support or desktop system administration.
Comfortable working in fast-paced, team-oriented environments.
Strong problem-solving skills and a proactive attitude toward learning and growth.
Experience with Office 365 applications and account management.
Effective communication and customer service skills, both written and verbal.
Familiarity with Microsoft Intune would be considered an asset.

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportdesktop system administrationtroubleshootinghardware installationsoftware installationOffice 365account managementremote supportMicrosoft Intune

Soft Skills

problem-solvingproactive attitudeeffective communicationcustomer serviceteam-oriented