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J
Senior Manager, Customer Success Operations
JDPA LIMITED. Serve as the senior architect of CS operational infrastructure .
Posted 5/15/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $145,000 - $160,000 per yearWebsite
About the role
Key responsibilities & impact- Serve as the senior architect of CS operational infrastructure
- Own operational frameworks, renewal motion architecture, CS platform infrastructure, and data governance model
- Work in close partnership with CS leadership to operationalize, adopt, and continuously improve CS workflows, platform configuration, and KPI data infrastructure
- Identify risk, execute renewal plays, capture data, and drive expansion.
Requirements
What you’ll need- Experienced CS Ops leader with deep platform expertise (Gainsight, Totango, or equivalent)
- Strategic process design capability
- Strong data governance instincts
- Leadership presence to drive cross-functional alignment across CS, Sales, RevOps, and Analytics.
Benefits
Comp & perks- JD Power is committed to employing a diverse workforce.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data governanceoperational frameworksrenewal motion architectureplatform configurationKPI data infrastructurestrategic process design
Soft Skills
leadership presencecross-functional alignment