Customer Support Specialist

JDPA LIMITED

Customer Support Specialist providing timely assistance via email and live chat for customer inquiries. Collaborating with internal teams to advocate for customer needs and meet KPIs.

Posted 4/15/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$23 - CA$26 per hourWebsite

About the role

Key responsibilities & impact

Respond promptly and professionally to customer inquiries via email and live chat
Resolve customer questions, concerns, and issues with empathy and accuracy
Accurately document customer interactions and resolutions in the CRM system
Perform Quality Assurance checks using established processes
Identify and escalate complex or unresolved issues to the appropriate teams
Follow standard operating procedures to ensure consistent service quality
Contribute to team knowledge bases and FAQ resources
Meet or exceed individual KPIs including response time, resolution rate, and customer satisfaction scores
Collaborate with internal teams (IT developers, product, operations) to advocate for customer needs
Work closely with Customer Support Supervisor to complete team and personal goals, along with daily Salesforce tasks.

Requirements

What you’ll need

High school diploma or equivalent; associate or bachelor's degree preferred
Strong written communication skills with keen attention to grammar and tone
Ability to manage multiple live chat conversations simultaneously while maintaining quality
Comfortable working in a fast-paced, metrics-driven environment
Proficiency with standard computer applications (email, web browser, Microsoft Office)
Positive, professional attitude and a genuine desire to help customers
Prior customer service or support experience (retail, hospitality, or office setting), an asset
Experience with CRM platforms (e.g., Salesforce), an asset
Familiarity with the automotive or market research industries, an asset

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account JDPA LIMITED Website LinkedIn All Job Openings - employees 🚗 Transport ☁️ SaaS 🤝 B2B Transport
SaaS
B2B JDPA LIMITED is a provider of data, analytics, and software solutions serving the automotive ecosystem and adjacent financial and insurance sectors. It offers vehicle valuations, market and retail intelligence, quality and customer-experience benchmarks, digital marketing and advisory services to OEMs, dealers, insurers and lenders. JDPA LIMITED combines proprietary customer and VIN data with advanced analytics and SaaS products to help clients improve product design, retail performance, risk management, and finance operations. Customer Support Specialist Job not on LinkedIn 🔥 20 minutes ago 🇨🇦 Canada – Remote 💵 $23 - $26 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Respond promptly and professionally to customer inquiries via email and live chat
Resolve customer questions, concerns, and issues with empathy and accuracy
Accurately document customer interactions and resolutions in the CRM system
Perform Quality Assurance checks using established processes
Identify and escalate complex or unresolved issues to the appropriate teams
Follow standard operating procedures to ensure consistent service quality
Contribute to team knowledge bases and FAQ resources
Meet or exceed individual KPIs including response time, resolution rate, and customer satisfaction scores
Collaborate with internal teams (IT developers, product, operations) to advocate for customer needs
Work closely with Customer Support Supervisor to complete team and personal goals, along with daily Salesforce tasks. 🎯 Requirements
High school diploma or equivalent; associate or bachelor's degree preferred
Strong written communication skills with keen attention to grammar and tone
Ability to manage multiple live chat conversations simultaneously while maintaining quality
Comfortable working in a fast-paced, metrics-driven environment
Proficiency with standard computer applications (email, web browser, Microsoft Office)
Positive, professional attitude and a genuine desire to help customers
Prior customer service or support experience (retail, hospitality, or office setting), an asset
Experience with CRM platforms (e.g., Salesforce), an asset
Familiarity with the automotive or market research industries, an asset Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Customer Service Representative 🔥 17 hours ago BMO U.S. 5001 - 10000 🏦 Banking 💸 Finance 💳 Fintech Website LinkedIn All Job Openings Senior Customer Service Representative at BMO provides professional support to internal and external stakeholders. Responsible for analyzing account issues and delivering timely solutions. 🇨🇦 Canada – Remote 💵 $36.6k - $67.5k / year ⏰ Full Time 🟠 Senior 💝 Customer Support Customer Care Representative 🕒 Yesterday ScaleUP Week 11 - 50 🤝 B2B 👥 B2C 📚 Education Website LinkedIn All Job Openings Customer Care Representative providing support for ZayZoon's financial wellness services via multiple channels. Collaborating with teams for continuous improvement and customer satisfaction. 🇨🇦 Canada – Remote 💵 CA$50k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Product Support Specialist 🕒 Yesterday Fullsteam 1001 - 5000 💳 Fintech ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Product Support Specialist guiding clients through software solutions at Fullsteam. Ensuring customer satisfaction by providing support using phone, email, and screen sharing methods. 🇨🇦 Canada – Remote 💵 $38.8k - $48.5k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Application Support Specialist 🕒 Yesterday Acumatica 501 - 1000 ☁️ SaaS 🏢 Enterprise 💸 Finance Website LinkedIn All Job Openings Application Support Specialist providing technical support to partners and customers of Acumatica. Ensuring customer satisfaction and resolving application issues remotely. 🇨🇦 Canada – Remote 💰 $25M Series C on 2018-06 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Support Specialist 🕒 Yesterday Generac 5001 - 10000 ⚡ Energy 🔧 Hardware Website LinkedIn All Job Openings Technical Support Specialist providing remote customer service for ecobee smart home products. Assist Smart Owners with technical issues and promote energy savings with training resources. 🇨🇦 Canada – Remote 💵 $23 / hour 💰 $200M Grant on 2024-07 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇪🇸 Spanish Required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer servicequality assuranceKPI managementCRM documentationlive chat supportproblem resolutionmultitaskingmetrics analysis

Soft Skills

written communicationempathyprofessional attitudeteam collaborationattention to detailcustomer advocacytime management

Certifications

high school diplomaassociate degreebachelor's degree