Customer Support Specialist

JDPA LIMITED

full-time

Posted on:

Location Type: Remote

Location: Canada

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 CA$23 - CA$26 per hour

About the role

  • Respond promptly and professionally to customer inquiries via email and live chat
  • Resolve customer questions, concerns, and issues with empathy and accuracy
  • Accurately document customer interactions and resolutions in the CRM system
  • Perform Quality Assurance checks using established processes
  • Identify and escalate complex or unresolved issues to the appropriate teams
  • Follow standard operating procedures to ensure consistent service quality
  • Contribute to team knowledge bases and FAQ resources
  • Meet or exceed individual KPIs including response time, resolution rate, and customer satisfaction scores
  • Collaborate with internal teams (IT developers, product, operations) to advocate for customer needs
  • Work closely with Customer Support Supervisor to complete team and personal goals, along with daily Salesforce tasks.

Requirements

  • High school diploma or equivalent; associate or bachelor's degree preferred
  • Strong written communication skills with keen attention to grammar and tone
  • Ability to manage multiple live chat conversations simultaneously while maintaining quality
  • Comfortable working in a fast-paced, metrics-driven environment
  • Proficiency with standard computer applications (email, web browser, Microsoft Office)
  • Positive, professional attitude and a genuine desire to help customers
  • Prior customer service or support experience (retail, hospitality, or office setting), an asset
  • Experience with CRM platforms (e.g., Salesforce), an asset
  • Familiarity with the automotive or market research industries, an asset
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicequality assuranceKPI managementCRM documentationlive chat supportproblem resolutionmultitaskingmetrics analysis
Soft Skills
written communicationempathyprofessional attitudeteam collaborationattention to detailcustomer advocacytime management
Certifications
high school diplomaassociate degreebachelor's degree