Customer Success Analyst

JDPA LIMITED

Customer Success Analyst at JD Power leveraging automotive datasets to enhance client value. Engaging with automotive manufacturers to deliver actionable insights and supporting subscription value.

Posted 4/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Producing and validating client deliverables, leveraging proficiency in: Excel, mTAB and SPSS for data analysis and validation
PowerPoint for deliverable formatting/finalization
Identifying opportunities to improve the analytical quality of data and deliverables
Interfacing with JDP’s research production team and other internal/external partners
Providing strong analytical support to clients focused on sustaining and enhancing the value of their subscriptions

Requirements

What you’ll need

Bachelor's degree from 4-year college or university
3+ years of data processing/analysis, market research or similar experience, preferably within the automotive industry
Demonstrated experience using Excel, mTAB, SPSS, PowerPoint, Outlook and Teams
Demonstrated experience using AI tools/capabilities (CoPilot, etc.) in a commercial/business capacity is a strong plus
Demonstrated client relationship management skills
Commitment to excellence in deliverable quality and passion for client satisfaction
Ability to work in a fast-paced environment with active collaboration among team members and external business partners

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisdata validationmarket researchclient deliverablesanalytical quality improvementExcelmTABSPSSPowerPointAI tools

Soft Skills

analytical supportclient relationship managementcommitment to excellenceclient satisfactioncollaborationadaptabilitycommunication

Certifications

Bachelor's degree