Customer Success Analyst

JDPA LIMITED

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $90,000 - $100,000 per year

About the role

  • Producing and validating client deliverables, leveraging proficiency in: Excel, mTAB and SPSS for data analysis and validation
  • PowerPoint for deliverable formatting/finalization
  • Identifying opportunities to improve the analytical quality of data and deliverables
  • Interfacing with JDP’s research production team and other internal/external partners
  • Providing strong analytical support to clients focused on sustaining and enhancing the value of their subscriptions

Requirements

  • Bachelor's degree from 4-year college or university
  • 3+ years of data processing/analysis, market research or similar experience, preferably within the automotive industry
  • Demonstrated experience using Excel, mTAB, SPSS, PowerPoint, Outlook and Teams
  • Demonstrated experience using AI tools/capabilities (CoPilot, etc.) in a commercial/business capacity is a strong plus
  • Demonstrated client relationship management skills
  • Commitment to excellence in deliverable quality and passion for client satisfaction
  • Ability to work in a fast-paced environment with active collaboration among team members and external business partners
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisdata validationmarket researchclient deliverablesanalytical quality improvementExcelmTABSPSSPowerPointAI tools
Soft Skills
analytical supportclient relationship managementcommitment to excellenceclient satisfactioncollaborationadaptabilitycommunication
Certifications
Bachelor's degree