Field Service Supervisor

JBT Marel

Field Service Supervisor at JBT Marel responsible for managing teams and ensuring customer satisfaction. Overseeing technical service operations for food processing technology across North America.

Posted 7/1/2026full-timeMadera • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Assist Sr. Service Manager in supervising Field Service Team
Support the service and installed base in North America
Serve as point of contact for service technicians and customers
Direct service personnel for calls and service contracts
Ensure best match of individual capabilities
Contribute to continuous improvement in processes and standards
Participate in logistics for travel and parts
Manage customer satisfaction initiatives

Requirements

What you’ll need

Skilled Field Service Supervisor
Experience in supervision of Field Service Team
Technical expertise in Madera/FTNON/FPT product lines
Ability to assist with logistics
Manage Safety KPI's and Technician Skills Matrix
Experience in scheduling and billing
Ability to lead larger projects and site assessments

Benefits

Comp & perks

Medical
Dental
Life insurance
Short-term and long-term disability
Family leave
Vision coverage
Matched 401(k) plan

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Field Service SupervisionTechnical Expertise in MaderaTechnical Expertise in FTNONTechnical Expertise in FPTSchedulingBillingSafety KPI ManagementTechnician Skills Matrix

Soft Skills

Customer Satisfaction ManagementTeam LeadershipContinuous Improvement