Senior Software Developer – Python, Amazon Connect, Salesforce Integration
JBS Dev | Strategic Technology Experts
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
AWSCloudPythonSFDC
About the role
- Support and enhance Amazon Connect + Salesforce integration, focusing on SCV and SCC.
- Diagnose and resolve ongoing issues with Salesforce and Connect adapters.
- Collaborate with AWS and Salesforce support teams to pull logs, analyze failures, and implement fixes.
- Provide guidance on integration of best practices, object relationships, and failure handling scenarios.
- Assist in development and troubleshooting for Connect + SFDC integration, ensuring scalability and reliability.
- Work closely with stakeholders to address enterprise-level use cases (e.g., supervisor notifications during call scenarios).
Requirements
- 5+ years of professional experience with Python, including building scalable APIs.
- Proven experience with Amazon Connect and Salesforce Service Cloud Voice (SCV) / Salesforce Contact Center (SCC) integrations.
- Strong understanding of AWS Connect architecture and Salesforce modules.
- Ability to troubleshoot complex integration issues and coordinate with vendor support teams.
- Familiarity with contact center solutions and large-scale migration programs.
- Excellent problem-solving and communication skills.
- Experience with Twilio-based contact center solutions (preferred).
- Knowledge of AI-driven contact center enhancements (preferred).
Benefits
- Competitive salary
- Generous PTO policy, company holidays
- 401k with company match
- Health, Dental, Life, LTD
- 100% remote, always will be.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
PythonAmazon ConnectSalesforce Service Cloud VoiceSalesforce Contact CenterAPI developmenttroubleshootingcontact center solutionsTwilioAI-driven enhancements
Soft skills
problem-solvingcommunication