JayWay Travel

Technical Support

JayWay Travel

full-time

Posted on:

Location Type: Remote

Location: Czech

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Tech Stack

VoIP

About the role

  • Manage the help desk and resolve technical issues efficiently.
  • Support remote team members across multiple systems and devices.
  • Onboard new employees: create accounts, configure devices, and coordinate equipment delivery.
  • Offboard departing employees: disable accounts, collect equipment, and update records.
  • Administer internal web applications, user accounts, Google Workspace, and VoIP.
  • Support and configure company-issued devices (MacBooks, iPhones, etc.).
  • Purchase, distribute, and maintain equipment and branded materials.
  • Track and update inventory.
  • Collaborate with the development team on testing and troubleshooting new features.
  • Create and maintain documentation, user guides, and training material.
  • Update and expand the company's knowledge base.

Requirements

  • Fluent in English, both written and verbal.
  • Experienced Mac user, comfortable with Apple devices and software.
  • Strong problem-solving skills and the ability to stay calm under pressure.
  • Highly organized, detail-oriented, and able to multitask effectively.
  • Quick learner with excellent time-management skills.
  • Reliable internet connection for remote work.
  • Previous experience in frontline support or IT administration is a strong plus.
  • Ideally based in Prague, Czechia, but other locations are considered if you have the right skills.
Benefits
  • Grow Your Skills – Access training, mentorship, and opportunities to advance your IT expertise.
  • Remote Flexibility – Work from anywhere with a fast, stable internet connection and company-issued equipment.
  • Collaborative Culture – Join a supportive IT team that values open communication and knowledge sharing.
  • Make an Impact – Your work keeps our people productive and our technology running smoothly.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical issue resolutionuser account administrationdevice configurationinventory trackingdocumentation creationtroubleshootingknowledge base managementVoIP supportGoogle Workspace administrationfrontline support
Soft skills
problem-solvingorganizational skillsdetail-orientedmultitaskingtime-managementcalm under pressurequick learnercommunication skills