Javvy Coffee

IT Support

• Manage all employee devices (Mac and Windows) across the organization
• Oversee device lifecycle (procurement, provisioning, maintenance, decommissioning) in partnership with our PEO provider
• Administer and optimize our existing MDM solution provided through our PEO
• Provide hands-on IT support and troubleshooting across the organization
• Ensure consistent device standards, security configurations, and compliance across all endpoints
• Monitor IT vendor and software spend, track billing for IT services, and identify opportunities for cost savings and optimization
• Own system access across all tools and platforms
• Design and maintain onboarding and offboarding processes for IT and system access
• Ensure least-privilege access and proper role-based permissions
• Monitor and manage access to API keys, credentials, and sensitive integrations, including auditing usage and enforcing secure practices
• Lead company-wide cybersecurity initiatives and training programs
• Implement and manage security tools (e.g., endpoint protection, MFA, SSO)
• Identify risks and proactively strengthen our security posture
• Establish safeguards and governance around the company’s use of AI tools and platforms to ensure secure, responsible, and compliant usage
• Partner with teams to evaluate emerging AI workflows, tools, and automations for security, privacy, and operational risk
• Own and administer our Google Workspace environment (user management, security settings, configurations)
• Evaluate, implement, and manage additional IT systems and tools as we scale
• Own vendor relationships for IT-related services (including our PEO for device/MDM)
• Ensure systems are scalable, reliable, and cost-effective
• Establish and maintain data backup and recovery processes
• Develop and test disaster recovery and business continuity plans
• Build and maintain IT policies, standards, and procedures from scratch
• Ensure alignment with security best practices and any relevant compliance requirements
• Create clear documentation for systems, processes, and internal use

IT Manager