Javelot

Customer Success Manager, Bilingual Danish and German

Javelot

full-time

Posted on:

Location Type: Hybrid

Location: Lille • France

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About the role

  • Train all new users on our tools and platforms
  • Respond to incoming issues with prompt and relevant solutions
  • Collect customer feedback and contribute to the continuous improvement of our solutions
  • Provide follow-up and support to users through multiple appropriate communication channels
  • Actively participate in shaping and structuring the customer department
  • Meet with users to strengthen relationships

Requirements

  • Degree in business/marketing or engineering
  • At least three years' experience in customer relationship management
  • Fluency in Danish and German; an additional European language is a plus
  • Managerial and project management skills
  • Significant experience in a high-growth company (SaaS experience is a plus)
  • Proactive, responsive, bold, and adaptable to a fast-changing environment
Benefits
  • A meaningful role with high-impact challenges: contribute to the digitalization of the agricultural sector
  • Human-centered values at the heart of our HR policy
  • Offices designed for conviviality: spaces that encourage sharing and relaxation
  • Flexible working hours: we offer a high degree of flexibility
  • Regular after-work events to celebrate successes and strengthen team bonds
  • An inclusive company: we believe employee well-being is key to our success
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer relationship managementproject managementSaaS
Soft Skills
proactiveresponsiveboldadaptablecommunication