Customer Support Specialist – Dutch/English
Javelo
full-time
Posted on:
Location Type: Remote
Location: Netherlands
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Salary
💰 €37,200 per year
Job Level
About the role
- Provide friendly, precise 1st line support via ticketing system, video calls, and phone calls
- Care for Benelux customers on at least two product lines
- Act as the voice of the customer and internal product referent
- Work on side projects to develop the support team and company
- Provide feedback to product team to improve software
Requirements
- At least 1 year of experience in a customer care/client-facing role
- Fluent in Dutch (C2 level) and fluent in English
- Strong technical skills are highly advantageous
- Strong interpersonal skills and a passion for customer experience
- Experience in troubleshooting tech issues
- Customer-centric approach with empathy
- Team player & collaborative attitude
- Adaptable and open to learning new things
- Receptive to constructive feedback
Benefits
- Flexibility to work from home in the Netherlands and remote in other countries
- A chance to be part of a growing company
- €1,500 annual training budget plus internal training
- Pension plan, travel reimbursement, and wellness perks
- 28 paid holiday days + 2 additional days in 2025
- Work from anywhere for 4 weeks/year
- An inclusive and international work environment with fun activities
- Apple MacBook and tools
- €200 Home Office budget
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingtechnical skills
Soft Skills
interpersonal skillscustomer experienceempathyteam playercollaborative attitudeadaptabilityopen to learningreceptive to feedback