Insurance Expert
Jane
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $72,000 per year
Job Level
SeniorLead
About the role
- Act as the go-to person for escalations, reviewing complex claim rejections and denials
- Help create clear, engaging learning content and guides for both customers and internal teams
- Support our team by resolving complex US insurance billing and rejection issues quickly
- Be a direct partner with clinics needing additional guidance with billing setups
- Meticulously review support cases, find knowledge gaps, and collaborate cross-functionally
- Be the connective thread between teams at Jane, translating customer billing pain points into insights for Product
- Provide expert input on complex billing questions and contribute to quality assurance
- Identify opportunities to simplify internal processes and strengthen cross-team alignment
Requirements
- 7+ years of full Revenue Cycle experience as a biller within the United States
- Strong understanding of Commercial, BCBS, Medicaid, and Medicare billing requirements
- Proven experience with provider credentialing and enrollment, eligibility checks, and prior authorizations
- Deep expertise in claim submission and follow-up, including managing rejections, denials, disputes, and patient collections
- Familiarity with EDI workflows and clearinghouse processes
- Experience educating or training others in medical billing, coding, or credentialing
- Comfortable acting as the escalation point for internal and customer-facing billing inquiries
- Naturally collaborative, working cross-functionally with Support, Product, Community, and Billing Service teams
- Continuous learner who stays connected to real-world billing changes
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
- Life insurance
- Disability coverage
- FSA or HSA options for medical expenses
- Wellness programs including virtual care and mental health support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Revenue Cycle ManagementMedical BillingClaim SubmissionProvider CredentialingEligibility ChecksPrior AuthorizationsEDI WorkflowsClearinghouse ProcessesPatient CollectionsBilling Requirements
Soft skills
CollaborationCommunicationProblem SolvingAttention to DetailTrainingEscalation ManagementCross-Functional TeamworkContinuous LearningCustomer ServiceInsight Translation